Models > 11020112311 > Instructions

11020112311 Kenmore Washer - Instructions

All Instructions for the 11020112311
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Noise on bottom of Washer louder as time went on. 1 1/2 years
Well, first investigated and found loose nut on drive clutch. First take off the two screws with nut drive then cover off using a screwdriver blade to snap off the cover. Then socket ratchet to take off the nut on drive clutch. take off belt by slowly rotating the drive gear. two screws that hold the electronics to the upper drive clutch and put aside, so you can snap off the cover for drive clutch on upper part with screwdriver and off the parts come and install whole unit back as took it apart. Line up the new upper clutch so that is position as was before. (Using parts diagram helps a lot as www. partsselect.com has for you or Maytag.com.) Then put the electronic part board back on and the gear and nut. Make sure it is tight by several attempts to make sure it's snugged up good and then slowly roll belt back on the pulley and motor drive. Put your cover guard back on with two screws and done.
Parts Used:
Drive Belt Washer Drive Pulley
  • Jerry from WALLA WALLA, WA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
83 of 112 people found this instruction helpful.
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Noise, grinding sounds. Wash tub stopped turning but motor and cycles kept functioning. Process of elimination, must be the clutch assembly.
Easy, just followed the repair video. Recommend also ordering the drive belt. Bought one locally during my repair.
Parts Used:
Washer Drive Pulley
  • David from BLOOMINGTON, IN
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
35 of 42 people found this instruction helpful.
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Shaking violently during spin cycle
Replaced the 4 suspension rods/springs. Only disconnect and replace one at a time. The tub will fall out if you disconnect and replace more than one rod/spring at a time.
Parts Used:
Suspension Rod Kit
  • Harold from MELROSE, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    1- 2 hours
17 of 18 people found this instruction helpful.
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Smelled a burning odor occasionally
First, I checked the belt before ordering and then decided to order the belt, capacitor, and clutch assembly (if I needed to replace). I replaced the belt noticing the older belt came right off and new one was tighter going on. I replaced the capacitor since I had it handy and it can be known to cause this smell also. After setting washer back up and started a cycle I noticed the spin cycle would not start properly so I thought maybe the capacitor (new one) was faulty or just not the exact match even though it was said to be. I replaced my older capacitor back on and again ran cycle and it ran great. Thus I decided to send the parts which were not used. I would recommend this site as I have used them in the past before on other items. They ship fast and have a great return policy if parts not used.
Parts Used:
Drive Belt
  • Paul from E NORTHPORT, NY
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Socket set, Wrench (Adjustable)
16 of 22 people found this instruction helpful.
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Water inlet nozzle was stripped and leak
Remove the front panel and back panel unplug the part unscrewed the part and replace it with the new one
Parts Used:
Washer Water Inlet and Valve Assembly
  • Armand from WESTPORT, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers
23 of 48 people found this instruction helpful.
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My tub would hit the sides of the washer during spin cycle.
Followed youtube video. The repair was easy and fast.
Parts Used:
Suspension Rod Kit
  • ELIZABETH from HARLINGEN, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
10 of 11 people found this instruction helpful.
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Hot water valve would barely open - take 35 mins to fill washer
Pull the washer out from wall
Unplug the Washer
Close the supply line valves
Unscrew the supply lines, use bucket to catch line water
Remove 1 cover plate for elec lines (1 screw)
Remove 2 screws on edge of back plate for control panel
Slide long blade under front of control panel corners, pop the lock clips
Lay control panel forward - controls down
Compare new and old part - looks the same, wires, etc
Remove center screw on back plate cover to remove it
Unplug the elec wires connecting the valves and the control panel
Remove 2 screws holding the water valve outlet
swap out the old values for new valves
Reverse the process - step backwards and reassemble
Took me 36 minutes.
Tested the washer for Hot fill and later cold - both work
Parts Used:
Washer Water Inlet and Valve Assembly
  • Kevin from ARLINGTON, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
9 of 10 people found this instruction helpful.
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washer shaking and banging loudly
I was able to look up the issue on Youtube and watched a few videos and was able to complete the repair with help of my daughter. It was little hard to do but you do need gloves with a good grip when taking the rods out of the washer, but putting the new ones in was very easy.

Once I replaced the suspension rods, there was a little shaking but not like before. Very quiet now, no crazy loud banging
Parts Used:
Suspension Rod Kit
  • PRECIOUS from LAKE CITY, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
8 of 9 people found this instruction helpful.
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washer wasn't spinning after rinsing but the motor was running
I had taken the time to watch videos of this repair so when the switch arrived I knew what I had to do. Removing the screws to get the back cover off was simple as was installing the switch. No tricks here just watch the videos and your all set to do the job
Parts Used:
Drive Belt
  • Terry from HANCOCK, MD
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
8 of 10 people found this instruction helpful.
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Making loud noises.
The video you sent me was very helpful told me the exact tools I needed and how to do it.
Thank you
Parts Used:
Washer Drive Pulley
  • Roy from BROOKLYN, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers, Socket set
8 of 10 people found this instruction helpful.
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Banging during spin cycle
The installation was very easy and took me 45 minutes to complete by myself. I put the washer on two cinder blocks and then removed the lid. I started with the suspension rods that were closest to me and they were really easy to exchange. When I got to the rods in the back they were a little more difficult because there was more tension with the new rods installed. I used the old rods to hook and pull the new rods into place and it was overall very easy.
Parts Used:
Suspension Rod Kit
  • Rachel from PINELLAS PARK, FL
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Socket set
7 of 7 people found this instruction helpful.
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Shaking and banging around when washing
Youtube has videos. It's very simple just replace one at a time.
Parts Used:
Suspension Rod Kit
  • Jessica from MT STERLING, KY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
7 of 7 people found this instruction helpful.
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washer was off balance all the time
Watched video from partselect and it was on the money. Removed a few screws and tilted the lid. (after unplugging). Pulled it out from wall and tilted machine to have access to bottom. Had grandson reach from underneath and pull the rods out and inserted the new ones. Work great now. My wife is happy and I saved about $600 because I didn't have to buy a new one.
Parts Used:
Suspension Rod Kit
  • Michael from MAGNOLIA, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers
6 of 6 people found this instruction helpful.
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The main knob insert snapped.
Nothing to it. Just remember to put the insert in the knob, NOT on the selector stem. Line up the flat part of the insert with the flat part of the stem and push the knob in place.

Don NOT ram it on the selector stem. When it's seated, don't push any more. That's all there is to it. It works. If the pointer on the knob indicates the selector is lined up correctly, but it isn't, the problem is the selector, not the knob.
Parts Used:
D-Shaped Knob Insert
  • Larry from HICKORY, NC
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
7 of 10 people found this instruction helpful.
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Machine would stop at spin cycle
After disconnecting water lines and power, tip machine onto its back. The actuator is located under the drum. Remove the cover over the motor/ drive belt. Actuator is located by the transmission and held on by several screws. Unplug the wiring harness and remove three screws with Phillips screwdriver. Install new actuator..
Parts Used:
ACTUATOR
  • Steven from COHOES, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
5 of 5 people found this instruction helpful.
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All Instructions for the 11020112311
1 - 15 of 51