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11020052993 Kenmore Washer - Instructions

All Instructions for the 11020052993
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rubber seal broke aprt
slid the old seal off the lid and the new one popped on so easily
I do so many self- repairs at home now this was not even an issue.
Parts Used:
Lid Seal
  • Lisa from North Attleboro, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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Coupling broke
After flipping the washer on it's side snap off the clips that hold the motor in place and discard the old coupling. The new coupling fits in very snug some may need a little persuation to attach but once attached the motor lines up nicely and just snap back the clips, turn the washer over and test with a fresh load.
Parts Used:
Direct Drive Motor Coupling
  • James from Mountain Top, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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washer would not spin or pump water out
Thank you for asking me how it went. the washer would not spin or pump water out, so I put it on its side and saw that the coupling was bad.
so I found you on the internet, thankyou very much, and put a order in for the part. well waiting for the part, I took the old coupling out it was easy, there was two metal bands one on each side of the motor took them off two bolts holding a plate on, and had old coupling in hand. and it was easy to put back with the new coupling. I enjoyed working on it. Dennis
Parts Used:
Direct Drive Motor Coupling
  • Dennis from Sioux Falls, SD
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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Washer Would Not Spin Or Aggitate But Would Drain Water
First I removed the cover but not the back. Then I removed the water pump by useing a flat head screwdriver to remove the clips. I did not have to disconect the water hoses. Then I used a driver to remove the motor clips and pulled the motor off. You need to put something under the motor to support it until you remove the screws holding the brackets. The coupling came off with ease. I replaced it with the new one using a spark plug socket to tap it onto the motor. I did the same thing to the other half that attatched to the gear assembly. It will be easier to put the black rubber center on the gear assembly then line it up with the motor by turning the blades. Then I put everything back in reverse order. Very easy job.
Parts Used:
Direct Drive Motor Coupling
  • DOLLIE from HOUSTON, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
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Washer leaked during the filling cycle.
It took me awhile to figure out how to get the shell off the washer frame. (I didn't know about flipping it on its back). Once the moving parts were revealed, the water pump was staring at me with both ports. I turned the machine on and saw that the leak was coming from the pump.
1. Cut power
2. unclipped pump with pry with screwdriver
3. detatched both hoses - flood ensued
4. gently pulled pump off transmission
5. replaced pump

I reccommend doing this repair with empty tub.
Parts Used:
Washer Direct Drive Water Pump
  • erik from willimantic, CT
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
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I was getting a high pitched noise during the draining of the washer with a plastic friction smell
I followed the instructions in the video on the part page (part #PS11741239), which was also conveniently linked in the item shipped email. The replacement of the part was very easy ... the hard part was balancing the washer again (kitchen floor seems to have sunk in the middle). Back to normal function without having to suffer a flood first. Thanks.
Parts Used:
Washer Direct Drive Water Pump
  • Stephen from SCHENECTADY, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
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The tub was not agitating or spinning.
I went to Youtube, looked up motor coupling repair for a Kenmore/Whirlpool washer. Chris Fix had an easy to follow video. I tilted the machine back, propped it up. Removed four clips holding two parts in place. Replaced the faulty coupler, Set the engine back in place replaced the clips, and was finished for a total price of $18.
Parts Used:
Direct Drive Motor Coupling
  • Carl from MILWAUKEE, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
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Timing tabs securing the agitator center
There are 4 tabs that come from the main agitator body through the center & lock into the centerpiece that holds the directional cogs. They have a tab similar to a cable tie that can only be put on once. They need to be clipped before it will dissassemble & reassembly is difficult because they need to be timed to reattach the round center cog plate. Maybe cut off 2 of them & taper the other 2 them for easier reassembly.
Parts Used:
Washer Inner Cap Seal Agitator Directional Cogs
  • Keith from Mount Vernon, WA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set, Wrench set
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aggitater wouldn't work.
snapped off the 2 springs on the water pump,took off hoses with pliers,took off the 2 little screws on the motor springs.snapped off the 2 springs on the motor,and the motor came off.took out the drive coupling,it just slides off...then reverse the procedure,and you are done...
Parts Used:
Direct Drive Motor Coupling
  • Danny from Telephone, TX
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
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One of the plastic sprocket? of the coupler broke
Second time I did this. Same repair about 4 years ago. Pretty easy. Take the cabinet enclosure off, take pump off, remove motor and replace the coupling. Since the coupling is now reinforced with metal, a little more difficult to get on the drive shafts of the motor and the clutch drive?. $20.00 saved me $500.00 for now with a relatively easy repair and hopefully with reinforced part, it will last a little longer.
Parts Used:
Direct Drive Motor Coupling
  • john from larksville, PA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
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Agitator worn out/ broken also the Diorect drive coupling was broken
Removing top console control panel, deataching 2 clips and removiong the entire box to get access to the agitator and the direct drive, one part on the top and other on the bottom of the washer,removing top cap of the spinner got access to the agitator. Using 1/2" socked and pliers remove & rep[lace the agitator. for the direct coupling: remove the water pump (2 clips) 1/4" socked & screw driver remove the electrical Motor, remove & replace the direct coupling, put all removed parts back toguether, reasembly the box ataching clips on place, console panel Install, perform operational check, was good I have the washer running like a new machine.
Parts Used:
Direct Drive Motor Coupling
  • Laureano from Hilliard, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers, Socket set
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Machine would not spin. Could hear motor working
Very easy and cheap repair. Hardest part was getting cabinet back on. Watched u tube video before and easy and quick to do take off cabinet, in clip motor and slide new motor coupler in. Put back together
Parts Used:
Direct Drive Motor Coupling
  • jay from carson, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
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My washer would occasionally leak water on the floor.
This model is a compact / apartment size washer and the repair was fairly easy. The lid is held on by 2 spring clips on the front and 2 tabs on the rear. I used a screwdriver to pop the top off the clips, removed the screws on the tabs, unplugged the switch and set the top aside. Took out 2 screws (all screws are 5/16" hex head) on the left side panel (facing the front of the machine) and set it to the side. The pump is clearly visible at this point. Tipped the washer and propped it up for easier access. Removed the 2 hose clamps (set a pan underneath first) and the pump is held in place by 2 spring clips. Popped those off and the pump came right out. Put the new pump in, snapped the spring clips on, put the hose clamps back in place, the side panel and the lid. Not at all hard to do. About 30 to 45 minutes and I was doing laundry again.
Parts Used:
Washer Direct Drive Water Pump
  • Lary from Broadway, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers
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Washing machine leaked
First. I unplugged the washing machine from the electrical source. Then, I unscrewed the two screws in the front and the two screws on the back holding the control panel onto the washer. I lifted the control panel off and let it hang in the back of the washing machine. I unplugged the white plug connecting the control panel from the machine. I used a screw driver to pry the two giant spring like clamps and the cabinet released from the actual washing machine. At the bottom, I found the pump, unclamped the small clamps holding the pump on, pulled it off, installed the new one ( I used pliers to get the hose clamps where they needed to be) and then reversed by steps. Easy as pie and saved me a bunch of money
Parts Used:
Washer Direct Drive Water Pump
  • Lisa from Walker, LA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
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small leak from pump
Make sure you UNPLUG your washer first. It is also a good idea to remove the water intake hoses from the back to avoid damage to them or the valves.

Getting the outer panels off was the hardest part for me. There are 2 screws on the back of the function panel. You don't have to remove the screws completely, just until they are unscrewed from the bottom base. Then I gently pulled forward and up on the function panel and it flips back exposing the wiring. There is one wire harness plug that needs to be disconnected toward the center of the panel.
There are 2 large metal clips that are removed by pressing a flat head screwdriver into them. Press down and slightly toward the front of the washer and it will release the clip. Be careful, mine popped up and flew behind the washer.
Once the clips are removed you can pull the entire caging of the washer (top, front, right and left side panels as one) away from the machine. This will expose the entire innards of the washer.
In the front at the bottom is the water pump. It is very easily removed. Pinch the clamps around the hoses with a pair of pliers and move them up the hoses. Pull both hoses off the pump.
There are 2 metal clamps holding the pump in place. You can release them using a flat head screwdriver as well. Once free from clamps, the pump can be pulled straight forward to be removed.
Replace the pump with the new one, placing it in the same place and position as the old one. Attach the clamps back on. Mine were really hard to reattach as the tension was really tight.
Then slide the hoses back on and use the pliers to squeeze and slide the clamps back down the hoses to secure them to the pump.
Replace the cage of the machine. On my particular model, the front panel hooks under a metal lip and the side panels rest on them, so it was a challenge getting it back into place by myself in the small area I was working in.
Replace the metal clips on the top using the flat head screwdriver by pulling slightly toward the front of the washer and pressing down.
It was a little scary, I thought I was going to pinch myself.
Then reattach the one wire harness, flip the console back down and secure tightly.
Screw the 2 screws back in on the back of the function panel and your done. Reattach the hoses and plug in your washer.

This was my first washer repair. I did it with some sketchy online instructions for a different model washer. It took forever to get the washer open and was even more frustrating to put it back together. Changing out the pump was simple once I got in there. I saved over $100 in labor by doing this myself and in only took about 45 minutes.
I think I'm ready to open up the dryer and give it a good cleaning.
Parts Used:
Washer Direct Drive Water Pump
  • Jessica from Tallahassee, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
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All Instructions for the 11020052993
121 - 135 of 1038