11015852400 Kenmore Washer - Instructions

It was a no-brainer repair. We removed the worn hose and replaced it with the new one. Only variable was that the new clamp was too big for our fitting, so we used the old one. The clamp was the only mechanical thing we did. The best part was the very prompt delivery of the new part and the help finding it from the rep at the company.

repair went well. video presentation was helpful but our washer was not quite the same as video. we had to print the assembly diagram to visualize the proper order to place the new parts. all in all it was a simple fix.

Easy enough but skirt and top have to be sideways, not groped from under lid.Customer only does this once.Also care has to be taken aligning skirt on reassembly.

Pop cap off top of agitator. remove bolt that holds down agitator,which lets you remove the top of agitator that holds the directional cogs. remove top install cogs, make sure they are turned in right direction, and re install top of agitator.

easily....followed directions from this sight and took me actually less than 15 minutes

your instructions in the video were excellent, but the shaft of the motor was too corroded to reuse.

as in video

it went very fast after watching the how to fix video

After about 4-5 years, the agitator cogs or "dogs" will wear out and cause the agitator to stop working-Simply pop the cap off of the top of the agitator with your hands by pulling upwards, remove the plastic cap at the bottom of the agitator-there are 2 plastic ears that you pull up on also with your hand, exposing a 1/2 locking nut. Use a socket and extention to unscrew the nut. Grab the bottom of the agitator with both hands and pull sharply upwards removing the entire assembly. Flip the assembly over to expose the four cogs. Replace with new, and reverse the procedure to reinstall the agitator

After watching the repair video by partselect.com I followed the directions exactly. It turned out to be a piece of cake. I found out that partselect.com has many, many do it your self repair videos on youtube.com. I intend to use them for future repairs. Thank you partselect.com.

Determined based on some Internet searches that the part that we needed was the motor coupling; washer would not spin or agitate. Once I figured out how to removed the cover (by the way, one of the guys at an appliance store told me how to do it), and reviewing the video on your website, I removed the two screws and four clips, dropped the motor, inserted the parts and put it back together - all in about 15 or 20 minutes. It was easy and clean and the washer worked again. Hopefully go for another 5-10 years. Thanks.

My husband watched the video once and did the repair. I helped move the washing machine and stabilize it as he worked. Because of the instruction video the repair saved us a repair bill. Easy repair!