11014852300 Kenmore Washer - Instructions

placed washer on side and installed new pads
and returned washer upright

Tilt machine on its side,snap off the two retaining straps and remove the pump and sanded the shaft on the electric drive motor to remove rust ,Install new pump and retaining straps and unit now running great.

The repair is very easy with the part found at PartSelect.com. Take the following steps to replace the water level switch:
1. Remove the front panel by unscrewing two screws on the back side
2. Pull off the dial knob from the front
3. Twist the water level switch in either way to remove the switch from the panel
4. Disconnect the connector of control wires and water hose from the broken switch
5. Reconnect the control connector and water hose
6. Push and twist the switch to put back on the front panel
7. secure the front panel by tighten up two screws on the back side of panel

Took the agitator out and gearbox off unhook wires from motor and take off water pump, replaced the parts and put back together. Pretty easy to fix. However, I still haven't got my problem fixed. Originally the washer wouldn't spin after the rinse. I put on a new coupler and it worked for a few loads, then something smelled hot and started stinkin the house up so I opened the washer lid and smoke rolled out. Turned it off. Took the moter off and checked it and it would barely turn at all. Replaced the motor with a new one. Still wouldn't spin. Put on a new clutch assembly. Still wouldn't spin. Bought a new capacitor thinking that would do it. Still don't SPIN!!! (The ring and washer I replaced was just a casualty, not any of the problem).

!. Removed agitator from inside
2.Removed outside cabinet
3 Removed pump, motor, and transmission.
4. Slid the entire drive unit out of the tub from the bottom
5. Removed the clutch assy. and installed new.
6. Reverseed the procedure to re-assemble.

After removing the bolt (7/16" head), and using a pair of pliers to remove the 3-4 in deep "cup", it was immediately obvious how to assemble the new cup and pawls (ratchets).

Orienting the black "bearing" was not so obvious, but on closer inspection of the illustration, it became clear. The four "ears" of the bearing go closest to the pawls. The little tabs that are co-planar to the ears fit into the four grooves of the new cup.

And here's the trick (besides making REALLY, REALLY SURE how the pawls orient)--Soak the black bearing piece in hot water to soften it up, and let it slide over the cup better. If you don't, you risk breaking it. If you do, it slides over and "clicjs" into place, with the ears resting right against the bottom lip of the cup, capturing the pawls.

Installation back into the washer is obvious.

The thing works like a charm! It hasn't worked this well for a decade!

Once I finally found the part I needed, the repair was very simple and took only a few minutes. Thanks to the very helpful operator to walk me through the diagram to find the corresponding number for the part. I really appreciate your help!

3 online people recommended tilting the machine on the side and replacing the 3 suspension springs. Someone else recommended changing the tub pads. That is the wrong approach. It is actually easier to remove the case than turn the machine on the side. Once you do it once or twice it takes less than 2 minutes and it doesn't distort the suspension. You don't even have to disconnect the hoses. When I originally examined the machine lying on it's side I saw that the tub balance spring was still attached to the tub but the other end had detached. I looked for the place to reattach it. I found a place on the glide plate. Unfortunately this was the wrong place and the machine continued to bang away. When I realized that the spring had to be attached to the lower frame rather than the glide plate (one week of looking). I even wrote to the Repair guru. Once I found my mistake the repair took 5 minutes and no tools other than the phillips screwdriver to take out the 2 screws for the case. I replaced the tub balancing spring for good measure. The machine works great.

I followed instructions provided from Parts Select for removing and replacing the coupler assembly, and also instructions for changing the clutch assembly. I also took it's transmission apart (socket set and flat screwdriver required), drained the old oil, cleaned it, added new 90W gear oil. The instructions covered the swapping of parts very well. Cleaning up the oil spill took as long as changing the parts.

The repair was fairly simple and while it made the spin operation quieter and and a bit more stable, it still gets out of balance. Disconnected power, shutoff supply lines and disconnected them from the unit.

Laid washer on its front and replaced the two more visible springs fairly easily from underneath using a little leverage with a 2 x 4 to take any residual tension off the springs.

Then I turned the washer over on its back (gently and with a little support (board or old thick towel) so the weight of the unit didn't rest entirely on the water intake connectors

Again, lifted the tub with 2 x 4 and disconnected the power and control connector to the motor to make a little more room to get to the spring.

If you do this, be sure to re-connect that connector before you put the washer back and test, otherwise it will fill and then sit.... I had to siphon the tank out, disconnect everything, flip it over and re-connect that power connector!! After that the unit ran better than before, especially on the spin cycle. Over all this washer is 15 years old and worn a bit so we are still careful not to overload it and balance the loading as much as possible. Large bedspreads and king size sheets or mattress covers will always spin out of balance but for 90% of regular washing it was an improvement.

First, I wrestled off the top cap of the agitator. Then, I unscrewed the bolt and took out the cam. I noticed that the agitator dogs were worn smooth. I replaced them, put it all back together and VOILA! I bought the whole agitator kit, not knowing what I was going to find, because I wasn't a Magtag repair woman. It ended up that the cam that came in the kit was too big for my washer anyway. Luckily, all I needed was 4 plastic dogs. The price of the whole kit was so inexpensive anyway, it was no big deal. Especially because, I was looking to buy a new washer or a big repair bill. This website is great! Thank you.

Pop off the softener dispenser. Pull the cover/ seal out of the upper agitator. With 7/16" socket and extesion bar, remove bolt and pull upper agitator straight up and off. dump out old assembly and replace with new assembly. Set back in place and replace bolt. Repair kit comes with good instructions and new rubber O ring for bolt cover/ seal. (thanks).
The suspension spring takes more effort but not hard. with washer laying on face I used a piece of 2x4 to pick up the tub in the direction of the broken spring. Put the new spring through the wire hook loop and snake it through the slot in the frame and you can see how it locks in place. With the 2x4, push the tub toward the new spring until you can hook it through the slot on the tub frame. Done. Parts cost less than an estimate from a service call and I finished the job in 30 minutes, which includes unplugging the power cord, turning off the water and taking off the hoses so I could lay the washer down. Saved the website in my favorites for the same great prices and fast shipping next time.

Unplugged the appliance. turned off inlet water and removed hoses. popped the cap off hiding the bolt that keeps the agitator in place and pulled the agitator off. tipped the washer on its front . disconnected the Wire harness. removed the 3 bolts that hold the pump, motor,clutch, (drive assembly in other words). pulled the Drive assembly out of its resting spot removed the bad clutch and replaced it with the new one. then reassembled in reverse order.

We ordered both the motor coupling and the clutch assembly based on our troubleshooting, and because we figured both parts were inexpensive enough we might as well have them both. We initially thought it was the clutch assembly, but as we were taking the washing machine apart, we noticed that actually one of the bolts was missing completely and one had snapped in two. We then realized that the spin cycle problem was actually related to the instability of the motor because of the missing/broken bolts (they didn't even have washers!). All we had to do was replace the bolts and use a bolt extractor to get the broken bolt out, but we went ahead and replaced the clutch assembly as well for good measure. Everything ran perfectly after that! I was very skeptical to do the repair myself, but it really is easy, as long as you have someone with muscle to help out. You can also look up videos online that show you a step by step repair process for the clutch assembly, and I would highly recommend doing that so that you have a visual. It will make everything seem 100x easier.

Followed the excellent video instructions. They say you can perform the repair without removing the enclosure, but when I saw how easy it was to remove it, it definitely improves the access and speeds the repair. Have a piece of wire handy to to hold the pump assembly out of the way. Installed new clutch kit and it runs like a champ.