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★★★★★
★★★★★
Donald L - September 9, 2023
Verified Purchase
Part as described on the web page
Shipped fast and arrived in good condition. Installed and working as expected.
★★★★★
★★★★★
Bill F - December 11, 2021
Verified Purchase
Part Was Perfect
It arrived ahead of the promised delivery date. The Customer Service Representatives were both knowledgeable and friendly. Great service especially when the manufacturer said deliver was 6 to 9 weeks and the part arrive in 6 days!
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Frank
January 28, 2019
The oven does not turn on. The left hand side of the touchpad; buttons labeled; bake, broil, favorites on/off do not beep. The setup on/off beeps but you can set the time. The remaining all seem to all work i.E. Fan, timer 1&2 work all the number buttons work. Can you offer me some thoughts as to what parts i need to order?
For model number JES9860CAS02
Hello Frank, Thank you for your question. I suggest to check the following parts with a multimeter. PS1570174, long oven sensor. It is designed for use with ovens and ranges. It is similar to a thermostat; it measures and regulates the internal temperature of your oven cavity. PS11745985, electronic oven control. It is possible that the relays are beginning to wear out on this portion of the board. If you are unfamiliar with how a multimeter functions, we have videos available to assist you. I hope this is helpful! Have a wonderful day.
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Marcie
July 18, 2019
Do you have part W10314420 for a black range?
Hi Marcie,
Thank you for your question. There is a control panel and touchpad available for you in black. The part number listed for it is PS2376899. I hope this helps. Thank you and have a great day!
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Warren
August 23, 2021
The broil does not heat. And when baking the top oven element sometimes comes on high after preheating. At times all control functions won’t work unless i reset it by disconnecting the power . This started happening after cleaning cycle was used a year ago.
For model number Jes9860ccs
Hi Warren,
Thank you for contacting us. If the oven is not heating correctly, the issue may be with the oven sensor. The oven temperature sensor is the part that monitors the oven temperature and signals the electronic control board to turn the elements on and off. Before removing this part from the oven and testing it with a multimeter for continuity, unplug the oven from the electrical outlet. To test the sensor, you will need to reference your owner’s manual to determine what the correct reading should be for your model, as this varies from model to model. To test it for continuity, use a multimeter on the Rx1 setting and touch the terminals with the probes. This test needs to be done with the sensor at room temperature to produce accurate results. If your test results do not meet the manufacturer’s guidelines, you need a replacement temperature sensor. If the sensor is fine, you will need to check the elements, the electronic control board and the wiring between the parts to see which one is causing the issue. We hope this helps! If you have any questions, please let us know.
I believe the control board is faulty. Which one do I order ps3407802 or ps11745985? My stove has a clock, bake, broil, convection, rapid preheat. Thanks
For model number JES9860CCS00
Hello Warren, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11745985. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
The oven cannot be turned ON anymore because the left hand side of the touchpad buttons labeled "bake", "broil" do not beep. The "convect" beeps but the two "quick set pads" boutton on both side of the screen doesn't beep as well so I cannot confirm the setup of convection I want. The remaining all seem to all work (i.E.
e Fan, timer 1&2 work and all the number buttons work).
I did some research and it often point out to the ribbon cable / wire harness that can start to loose some connection / melt because of the heat.
Can you offer me some thoughts as to what parts i need to order? Do I really need to get a full new head / full control panel & electrical main board or is it possible to only get the front touch panel with a news ribbon cable?
Thanks.
For model number JES9900CCS00
Hi Jerome,
Thank you for your question. If you are unable to turn the oven on, we would recommend replacing the electronic control board, part number PS11745985. We hope this helps!
Hi,
I was wondering if it's the same part to order (PS11745985) if you have a downdraft vent or not? Can you interchange the touchpad whether Jenn-air model you have?
Thanks.
For model number JES9900CCS00
Hi Jerome, Thank you for asking. The Parts are model specific. The Control Panel for this model is listed as PartSelect Number PS11752618. Good luck with the repair!
Hello,
I have an issue where the right side cook top of my stove is not working at all. I know it is not the cook top as it works on the left side. also neither of the pot warmers work when plugged into the left so thinking it is likely not the surface burner switch. I believe it is either the burner cartridge terminal block or the motherboard.
are there any questions you can ask to help me pin point what part needs to be replaced. i have a 120 volt meter and can disassemble and test voltage it that helps narrow it down.
model: jes9860cas02
serial number: d23199814
thanks,
matt b.
For model number JES9860CAS02
Hello Matthew, thank you for contacting us. The only way to know for sure is to test the terminal block where the cartridge plugs into. Thank you for your inquiry, good luck with this repair!
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS3407802
Manufacturer Part Number: W10314420
