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Bill
September 5, 2019
Does the control box come with everything outlined in number 14 ie the control thermostat wiring harness cover?
Hello Bill, Thank you for the question. Yes, the Control Box PartSelect Number PS12723817 is everything within the doted line box on the diagram. Hope this helps!
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R.T.
February 15, 2020
Does the control box control the temp/freezing for the freezer? I ordered and replaced the evap fan and motor but the freezer still not freezing.
Hello and thank you for writing.
Yes, it does. You would change this part for the possible Repair Solution such as:
The unit will not start, the fridge is too warm, the fridge is too cold, the freezer is too warm, the freezer is too cold, frost build-up. We hope this helps. Please contact us anytime if you require further assistance.
Please Note: This is intended as a guideline only, as other items can cause the same symptoms.
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Henry
February 10, 2024
My fridge randomly shuts off There is no power going to the LED or the Control Box (W11353813). The temperature control does not lit up nor the compressor runs. I unplugged it for around 10 20 mins and turned it back on, then it worked again.
I checked the relay and it looked fine. My fridge is only close to 5 yrs old. So I am not sure what is going on. Is the control board going bad?
For model number WRT311FZDW01
Hi Henry, thank you for reaching out. Yes, the issue could be with the control board, part number PS12749495. You may need to replace it to solve the problem. We hope this helps!
Hello Randy, thank you for reaching out. According to our research, the issue seems to be with the Thermistor and you may need to replace it, the part number is PS12745758. The Thermistor senses the temperature inside the refrigerator and sends information to the electronic control. If that does not help, we would recommend checking the Evaporator Fan Motor, part number PS11740359. Please reach out to customer service if you need help placing an order, anyone will be happy to assist you. We hope that helps.
My 3-year-old Whirlpool refrigerator started freezing items in the refrigerator section. I replaced the thermistor to correct that problem. Then the refrigerator & freezer sections became warmer with the frig section staying at about 50 degrees & the freezer section staying at about 32 degrees so I replaced the capacitor. Now both sections are getting warmer even though the controls are set on maximum cool. What should I do next to correct this? Thank-you.
For model number WRT318FZDW02
Hello Debra, Thank you for the question. We suggest checking to make sure the Evaporator Fan Motor to make sure it is working and spinning properly to circulate the air over the coils and through the appliance. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
