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★★★★★
★★★★★
Ian K - December 31, 2023
Verified Purchase
Good replacement so far
Not built exactly the same as the original one, but the same end product. The original was a poor design anyhow so hopefully this is an improvement. I had massive soap scum built up in my drum and inside this pulsator, trapped between the plastic and metal. I found out I had a soap scum issue in my machine when chunks of gunk would be left behind in the machine after a wash. It got worse after I did a tub clean, which is something we forgot to do regularly, or at all. Apparently you're supposed to do that every month, and I knew that from reading the manual when I bought the machine, I just forgot. My old trusty Westinghouse machine never needed any maintenance like that so I wasn't used to it. I ran a bunch of tub clean cycles with bleach, and tried vinegar and baking soda, but the gunk was there every time. I took the machine apart and pulled out the drum, and the pulsator and cleaned the massive build up off of everything. I put it back together nice and clean, but had the same problem. I couldn't figure out where this "stuff" was coming from because I cleaned everything. The one place I couldn't clean was between the plastic and metal parts of the pulsator, and that's where the gunk was continually coming from, it had to be because everything else was clean. No amount of tub cleaning was going to make it stop coming out, so I was forced to try buying this new pulsator. After installing it I still had to run the tub clean 2 or three times to get the last residual bits of gunk out, and now it's good, finally. I will be running the tub clean once a month, it's set on my phone reminders. Oh, and we stopped using the "pods" for soap, we just use the free and clear liquid soap. We also stopped using Downy Unstoppables after reading these two things might have contributed to our soap scum build up.
★★★★★
★★★★★
Jodie L - April 20, 2022
Verified Purchase
Great replacement part
Solid cost effective replacement part that was easy to install. Saved us an expensive service call.
★★★★★
★★★★★
Tonya B - March 5, 2022
Verified Purchase
Faster then Amazon Shipping
The part was perfect and exactly what I needed/ordered but the shipping speed was the fastest Ive ever experienced. I was nervous Ive be without a washing machine for a few days but the part showed up the NEXT day, which never happens considering my town is a bit remote. Super happy with my purchase!
★★★★★
★★★★★
Blake P - October 22, 2021
Verified Purchase
Easy repair
Easy repair and easy to order.
★★★★★
★★★★★
Louisa S - September 26, 2021
Verified Purchase
Great part, fits as expected
Happy with the purchase
★★★★★
★★★★★
Salvatore P - August 5, 2021
Verified Purchase
Easy repair
Received the part next day & replacement was easy 5 minutes. The part is slightly not exactly build the same as the original. They eliminated areas of potential dirt entrapment, which was the problem with the original part. Its not as sturdy but at least we won't see those black floaters in the water any more.
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Customer Repair Stories
Average Repair Rating: 3.4 / 5.0, 7 reviews.
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Agitator was free spinning
Removed the center cover cap carefully on top of the agitator with a small screw driver. There are 3 (on mine) little slots around the edge of the bottom of the cap where it meets the agitator. Insert the small flat blade screwdriver and gently twist at each one till the cap pops loose and comes off.
There was a 10MM bolt under the cap on mine that you need to remove. I used an cordless impact driver but you could use a socket wrench as well. Remove the bolt and the agitator comes off. May take a little wiggling or it may come right off.
The teeth on the agitator were wore all the way down and gone on mine so it came off easy and this was the issue I had why it was spinning freely. I took the small flat blade screwdriver and used the edge and corner of the blade to clean the teeth on the shaft where the agitator attaches and wiped it down before installing the new part as there was quite a bit of metal shavings from the damaged part.
I just reversed the order of removal to install the new part. Took about 15 min. I ran a rinse and spin cycle to remove any additional metal shavings and to check to see if it all worked properly. THATS IT! TOO EASY!
Other Parts Used:
Joel from JASPER, MO
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Nutdriver, Screw drivers
5 of 9 peoplefound this instruction helpful.
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Washer was noisy, made noise when agitating and spinning.
I had a hard time removing the agitator, had to get thin prybar to get a hold of washplate. After I removed washplate, I found that the shaft that the washplate attaches to was actually worn out. What used to be a spline was smooth. So I ordered a new clutch assembly. There are a lot of bolts that hold the clutch assembly on to the basket. There are a lot of videos on Utube that will walk you through step by step. The only problem I encountered with this was removing the nut that holds the basket to the tub. One video said it was reverse thread, which it wasn’t. You can check the thread on new clutch assembly to see which way is correct. After I put back together. Works like new.
Other Parts Used:
Paul from NANTICOKE, PA
Difficulty Level:
Really Easy
Total Repair Time:
1- 2 hours
Tools:
Socket set, Wrench (Adjustable)
5 of 9 peoplefound this instruction helpful.
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Pulsator stripped out
The teeth in the pulsator assembly where stripped out on the original plate.
Ordered the replacement and it was 1 screw to undo and pop in the new assembly. Super easy repair
Other Parts Used:
Anthony from FT WORTH, TX
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers, Socket set
2 of 4 peoplefound this instruction helpful.
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very dirty under adjitator cap and pulsator
Tried to remove adjitator but it was stuck. Could not find any professional method of pulling it. There must be some type of puller,
Other Parts Used:
Daniel from EDWARDS, IL
Difficulty Level:
Very Difficult
Total Repair Time:
1- 2 hours
Tools:
Wrench set
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Washer pulsator was coming loose during wash cycle.
Since the old pulsator had actually come off during a wash cycle, I was able to place the new one on easily. Tightened the screw with a socket. Then placed the new cap on. Before placing the new pulsator on, I was able to clean all the mold and hard deposits off the mechanism under the pulsator. The hard deposits were also scrapped from the pulsator holding (where the screw goes) which may have caused the problem to begin with.
The bolt in pulsator kept coming out during the wash
I found the pulsator just spun freely, I determined the hole on underside should ribbed to align with the ribbed shaft. But it was wore away. I purchased the new part and replacement was simple. It slide right on and I replaced the bolt. Pulsator works great, washing again.
Other Parts Used:
Deresa from BOLINGBROOK, IL
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Socket set
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could not get the 10 mm nut to loosen
Tried everything and could not get it out I just use mesh bags for washing at this time, but LG washing machine is the worst I have ever had
Other Parts Used:
Marilyn from THOMASTON, GA
Difficulty Level:
Very Difficult
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver
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Questions and Answers
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13 questions answered by our experts.
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Barbara
December 20, 2018
The part called the wash plate came off in my machine and was lying sideways. I have tried putting it back on tight but it continues to come off. I bought 2 of these machines december 8, 2017. I am not happy this is giving problems already as i was told this was a great machine. Do you think the wash plate needs replacing or know why it won't stay on?
For model number wT7200C
Hello Barbara, thank you for your question. If the washplate won't stay attached we would recommend checking the shaft that comes up from under the tub to be sure the splines are not worn. If they are you would have to replace the clutch and shaft assembly part number PS7788161. If the splines on the shaft are fine, you will want to replace the following parts which include the washplate, washers, and nut that hold the wash plate to the shaft. Those parts are Screw,Customized Part Number: PS3534421, Washer,Common Part Number: PS3534424, NUT,COMMON Part Number: PS12368525, Washer,Common Part Number: PS3522866, and Pulsator Assembly Part Number: PS3532760. Good luck with your repair!
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Mark
January 2, 2019
Hello - thanks for a great website. I have a lgwt7200cw and my agitator quit working. It does not stay attached to the shaft on the bottom of the motor/clutch. It appears that i need a new agitator plate, cap, screw, etc. I have looked up these parts but it appears that the parts numbers have changed. The assembly i believe i need is ps3640017 with the screw but this part seems to no longer be available. Please assist. thank you.
For model number WT7200CW
Hello Mark, Thank you for the question. The Agitator Plate (pulsator) with screw is PartSelect Number PS3532760 and the Cap is PartSelect Number PS3525704. Hope this helps, good luck with this repair!
The round part in the bottom that looks like a hub cap(pulsator assembly part), came loose and was laying inside the washing machine. I put it back on and the pulsator spins but not the drum. What parts do i need, or is it worth fixing?
For model number WT4970CW
Hi Jackie, than you for your question. You may want to take a look at the underside of the pulsator itself and the parts underneath of the pulsator. Such as the nut and the clutch. It could be that those parts are all worn down. Whether it is worth it to replace parts would be up to you. Good luck with your repair.
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Darren
July 15, 2019
I need the part #'s for the agitator plate the bolt the cap and also the washers for the bolt and for the bottom of plate. If the old bottom washer went to the pump what are chances it will tear something else up?
For model number Wt7200cw
Hello Darren, thank you for inquiring. For your model the Wash Plate (Pulsator Assembly) is part PS12588963 (this comes with the hardware for it), and the Pulsator Cap is part PS3525704. You may want to remove the old washer from the pump to avoid future issues. We hope this helps.
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Gary
November 2, 2021
My wash plate shaft broke, when I came home the part was lying loose in the tub of washer. I watched video of how to take off with 10mm socket however mine was broke.
For model number WT7600HKA
Hello Gary, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS12588963. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Graham
July 27, 2023
the washplate pulsator on the lg washing machine has plastic spline gears which have stripped off. The metal spline gears appear to be fine which mesh on the plate. There is a different gear assembly on the plate when ordering a new part.
For model number wt7200cw
Hello Graham, thank you for reaching out. The wash plate, part number PS12588963, you have mentioned is compatible with your model. We hope this helps!
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Susan
September 30, 2023
The interior of my wash plate is full of black gunk. As I can't take it apart to clean it, will Part Select Number PS12588963 fit my model. It seems to have a more open design.
For model number LG WT7200C
Hi Susan, thank you for reaching out. The wash pulsator assembly you mentioned is compatible with your model. We hope this information helps!
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Maria
August 4, 2023
Why is the wash plate full of dirt? How do you clean it out? The bottom plastic part does not seem to come off, and you can see it is full of dirt. Many of the holes are even clogged.
For model number WT7100CW
Hi Maria, thank you for asking. We have found that dirt and detergent can easily build up on the inside of and below the wash plate, causing clothes and the machine itself to smell, if not cleaned regularly. To clean the wash plate, you may need to run a normal cycle on a high fill level, with warm water, and a deep rinse. Add ¼ cup of detergent and 1 cup of bleach to the drum of the washer. After five minutes have passed in the cycle, open the lid and scrub the inside of the wash plate with a long-handled brush. After scrubbing the inside of the wash plate, let the washing machine finish the cycle. When the cycle drains, any debris will drain through the water line, and leave your washing machine and agitator sparkling. Leave the lid of the washing machine open to ensure that everything completely dries. Leaving the lid open after every wash cycle will also help prevent odors in the future. We hope this information is useful!
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Lawrence
January 10, 2023
Does the pulsator assembly comes with the hold down screw?
For model number WT1501CW
Hello Lawrence,. Thank you for writing. The Screw will be included with this Pulsator Assembly. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We hope this helps!
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Amos
March 6, 2023
Agitator stuck on shaft. Anyone have any recommendations for getting it free?
For model number WT5680HWA
Hi Amos, thank you for contacting us. To get the agitator free, we would recommend you remove the pulsator assembly, part number PS12588963. Following general instructions can be used to disassemble the pulsator: First, remove the pulsator cap using a screwdriver. Remove the central screw using a 10 mm socket wrench. The pulsator normally comes off after this screw is removed. But, if it is stuck, you might need to use some other technique to take it off. Take a wire, run it off through the small hole in the pulsator, and lift it. If this does not work, you may use a shoelace, insert it under the pulsator and lift it. The last option is to use a chisel and a hammer to break the central part. Use a vacuum to clean up the leftover pieces. Take the bolts out of the lower plate using a 10 mm socket wrench. The clutch housing assembly will become visible, and the agitator is free. We hope this helps, good luck with the repair!
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS12588963
Manufacturer Part Number: AGZ72909711
