Ice Bucket

Hi Karen, Thank you for your question. When switching form crushed to cubed ice, it is normal to get crushed ice the first couple of times you use the dispenser. When cubed ice is selected, dispensing cubes requires energizing a lever behind the ice bucket to open a flap and allow whole cubes to come out. If an ice cube gets behind the ice bucket, this can prevent the lever from working. You would need to remove the ice bucket to see if there is any ice trapped behind the bucket. IIf there are no ice cubes behind the ice bucket, you will need to test the dispenser without the bucket to see if ice will dispense. Shut the door to the refrigerator as you normally would and press ice dispenser as you normally would. If you hear a snapping noise, then the dispenser is working correctly. Place the ice bucket back in the refrigerator and select the cubed ice option. If there is no cubed ice, then there may be an ice build up in the bucket. If you do not hear a snap you will need to inspect the dispenser to see what is happening. You should not have to break the plastic housing to remove the ice container. There is a video on our website that you can reference on how to install/remove the ice container. The refrigerator and the ice container may not show exactly like the ones you have, but it will give you a general idea on how to install the part. You will find the video under part number PS11701245. I hope this helps. Thank you and have a great day!

Hello George, Thank you for the question. I suggest removing the Ice Bucket from the appliance and check for damage to the bucket. Sounds like drum in the bucket may have become damaged or out of place. Hope this helps!

Hello Terry, Thank you for the question. There is Styrofoam inside the front of the bin. It is used for insulation. There is a Ice Maker cleaner you can buy to clean them. Hope this helps!

Hello Howard , thank you for contacting us, In order for us to locate the correct parts and repair information we will require the model number of the appliance. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!

Hello MJ, Thank you for the question. On this part the button is located on the side at the top of the front panel on the bin. We hope this helps!

Hello Roland, thank you for contacting us. The auger is not sold separately, you will need to order the complete ice bucket for it, the part number is PS12348707. We hope this information is useful!

Hi Martha, sadly I could not find information about this symptom relating to this model. I recommend contacting the manufacturer directly for assistance.Thank you for your question and good luck with your repair!

Hello David, Thank you for the question. If the motor does not turn, it normally indicates it is defective and will need to be replaced. We hope this helps!

Hello Linda, Thank you for the question. Very sorry, Whirlpool only sells the Container as part of the full Ice Bucket Assembly with all of the internal parts. It is not sold on its own. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

Hello Alicia, Thank you for the question. If you are referring to the cover on the bucket, it is only sold as part of the Bucket Assembly. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!