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Randy
September 21, 2022
Hi, this stove has 6 gas burners and 1 electric grill. the two burners in the middle work and the grill works, but, the outer burners on each side do not work.
For model number PRL486JDG
Hello Randy, thanks for the great question! Sometimes your gas range burners can stop working due to debris blocking the gas flow to the igniter. It is also possible that you might have wires loose that connect the igniter to the control module. These two situations are not uncommon if you have moved or cleaned your range recently. You may also have a faulty igniter. If it sparks yellow or orange instead of a bright bluish white, it might need to be replaced. The compatible igniter (Electrode) for your model is PartSelect Number PS8728077. If you would like to purchase, you can do so online or by calling our Customer Service. Hope this helps!
Remove slide racks from oven. At the back right corner of oven unscrew heat sensor probe. Access rear of range. Remove screws holding back panel. Find wire from temperature probe where it passes through back wall of over and unclip it pulling probe wire and probe out back of oven. From the inside of oven, push chopstick through hole probe wire was routed through, to find hole in back wall of oven. Once chopstick is visible from back of oven, with chopstick enlarge hole through visible insulation. This is the opening the new probe wire needs to be routed through. From inside oven push new wire, using chopstick, through this hole and reattach wire at back of oven using the plastic clip on the wire. From inside oven screw probe to back of oven wall, reattach outside panel to back of oven, turn gas back on, plug range back in, check oven operates, and push range back in place, reinstall racks. You may have to remove oven door if you have trouble reaching to the back of the oven to access the probe. YouTube videos are easy to find showing how to do that.
