The suspension spring supports the outer tub and keeps the tub steady during loads that could cause an unbalance. If this part breaks, is worn down or has stretched out and lost its spring, it could c...
A worn clutch can cause a slower spin speed which will leave your clothes wet after a cycle. This clutch assembly comes with brake cam driver, blue spring for large capacity washers and black spring f...
This 18 ml bottle of white appliance touch-up paint is used to cover scratches or marks on your appliance. The white touch-up paint can be used on refrigerators, microwaves, ranges, clothes dryers, an...
This white thrust spacer is made of plastic and is also commonly referred to as a retainer ring. It is used in the agitator assembly of many direct drive washing machine models. This is the retaining ...
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Carol
April 19, 2023
Good Morning, During recent wash cycles we've noticed the machine stops at the "Rinse" portion of both the normal and casual cycles (haven't tried the delicate or handwash cycles. It we move the knob just ever so slightly, the cycle finishes. Two questions, when you close the lid, how is the cycle initiated? Is it magnetic, electrical, etc? We've also just notice a very slight smell (I'm thinking electrical). Based on your website, it says maybe a washer timer switch malfunction. So maybe it's the switch burning. Any other things we should check that could be causing the initial issue?
Thanks so much!
For model number MTW5740TQ0
Hello Carol, thank you for reaching out. The timer controls the duration of the cycle and the time spent in each stage of the entire cycle. The timer communicates with other parts, like the inlet valve and motor, through electrical connections. The motor and tub are connected through mechanical parts. Contacts in the timer can become worn over time and not make good contact. When this happens, the contacts can overheat, and arc, and you may get a burning smell from the timer. You may need to replace the timer, part number PS11748352. We hope this helps.
Hello Jose, thank you for contacting us. The compatible drain hose for your model is part number PS11748248. Please reach out to customer service if you need help placing an order, anyone will be happy to assist you!
Hello Stephen, thank you for writing. Our research indicates your washer does not have a belt: Direct drive washing machines perform better than belt-drive washers. In addition, they lack belts and the other parts that most commonly wear down and break on belt-drive washers. Direct drive washers are also quieter, more reliable, and more energy-efficient than their belt-drive counterparts. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.
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researched potential causes, found cluch dust under the washer and determined that it wouldn't engage because clutch was too worn. ordered the assembly, removed agitator from inside the tub as it is connected to the gear shaft, turned washer on it's back for access to motor, unattached the direct drive water pump from the motor drive, unbolted the 3 gearcase mounting bolts and took the entire gearcase, shaft, motor, etc... together, out from under the washtub. the clutch slides off the gearshaft with a little fidgeting and the new assembly is easily installed where the previous was. put everything back together... then... spin spin! worked perfectly
If you load a washing machine unevenly, it will spin out of balance. But our washer seemed to make noise during the spin cycle regardless of how the load was distributed. I suspected that the suspension or balancing springs were getting tired, and ordered a replacement set.
First I disconnected the washer from the water and power supply, then I laid it on its back.
The tub rested on the back of the washer, making two of the three suspension springs relax, and they were pretty easy to pull out with pliers. After the first two were out, I had to support the tub with a couple 2x4s to relax the third suspension spring.
Installation was the reverse of removal - install the lower suspension spring, remove the 2x4s, then install the two other suspension springs.
The tub balancing spring was easy to replace, and probably wasn't the cause of the problem.
With $25 in parts and about 15 minutes, my washer spins much more quietly.
I removed the two screws on the back of the control panel. The control panel then flips back. The switch is on the left side. To remove the switch, I first detached the wire to the control panel and unscrewed the grounding wire. The new switch drops right in. I had a little trouble getting it in until I realized the washer lid had to be open. A little awkward but once it's in you can shut the lid and then I reattached the wire from the control panel and screwed in the grounding wire. Pretty easy. $20 for the part (with shipping) and 15 minutes. Way cheaper than a repairman.