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John Pollock
September 15, 2025
My freezer started to frost up inside during a very hot and humid summer, how do i get rid of the frost now or has something gone wrong with the freezer?
For model number MRU17F6AWW
Hi John, thank you for reaching out. Unplug the freezer. Remove all food and put it in a cooler or another fridge and let the ice melt. Wipe down the interior with a towel or sponge once the ice is gone. If the issue persists, you may need to replace the defrost heater, part number PS18188336. We hope this sorts out your problem!
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Amanda
March 13, 2026
I have only ever used this appliance as a fridge. The last couple of weeks it started not cooling. It is 3 years old and has always been kept in a cool dry basement. What part is not working?
For model number MrU17F6AWW
Hi Amanda, thank you for getting in touch. We would suggest checking the starter, part number PS18153735. It provides the kick needed to start the compressor. You may need to replace it to fix the issue. We hope this sorts out your problem!
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Ernest Guerin
November 29, 2025
In freezer mode the door wasnt sealing, easy to open vs the door having suction keeping it sealed and having to pull firmly to break the seal, when put in fridge mode it cools but food does not get to the 36degrees the fridge was set too! Seems like a gasket issue correct?
For model number MRU17F6AWW
Hi Ernest, thank you for your inquiry. Yes, you will need to replace the door gasket, part number PS18159606, to fix the issue. The gasket could be damaged or worn out, causing the door to not seal properly. Glad to be of help!
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Jeffery
April 19, 2026
We had a power outage and we have our power back but the freezer will not come back on . I tried to reset the button on the door with no luck . Help
For model number MRU17F6AWW
Hello Jeffery, thank you for reaching out. To get your freezer running again after a power outage, start with a hard reset by unplugging it for 5 to 10 minutes. If this did not help, you may need to replace the main control board, part number PS18184008. It manages all functions and might be fried by a surge. We hope this helps!
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