This roller is located underneath the glass turntable. With the help of the motor, this roller helps to rotate the glass tray. This part takes the place of the coupling.
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Jo Anne Racy
January 5, 2020
Microwave have zero on display, is running and can not set a time on microwave and will not stop running. Keypad not working to turn off microwave.
For model number KCMS185JSS5
Hello Jo Anne, thank you for your question. We would recommend disconnecting power, and checking the door switches. Faulty or failed door switches are the most common cause of the unit running and not stopping. If the door switches are tested and are fine, we would recommend replacing the main control board. I hope this helps!
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Leanne
January 22, 2023
Microwave turns on but makes loud buzzing noise and produces no heat.
For model number KCMS185JSS5
Hello Leanne, thank you for contacting us. The issue is probably related to a faulty magnetron, part number PS11731447. It produces microwaves that heat and cook the food inside the microwave oven. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!
Remove top grille (2 screws), undo control panel (1 screw). Tilt down control panel, switches are on the left. There are actually three switches that are involved with the door, two horizontally mounted, one vertically mounted. This would be an EASY REPAIR, but it took me a while to figure out which of the three switches was bad, and also took a while to figure out that there is a plastic rod that inserts through the hole in the switch body. Once i figured this out went like a breeze. Lower horizontal switch was the bad one, but since the kit came with two switches i went ahead and replaced the upper horizontal one as well. IT appears that the horizontal switches are probably more likely to fail than the vertical switch based on the position of the switch and force angles. Works great now!
The repair went well...I am so glad that I read this info before buying a new microwave....it saved me lots of money. I did have a repair man come and look at it and he told me to buy a new one but it cost alot of money when it wasn't necessary. I did the repair and I was very proud of myself. Three men watched a woman fix this and it was no problem...they were impressed also....
After determined the problem on one of the websites...I received the part I needed... removed the control panel and installed the new main fuse In about 15 mins!