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Theresa
September 16, 2022
One element stays on high heat even after I turn the temperature down low. What would cause that.
For model number JCP340WA1WW
Hello Theresa, thank you for your question. The issue is likely the burner switch. The large switch is part PS236392 and the small one is PS236391. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.
1. Removed brackets holding the cooktop in place. 2. Removed the cooktop. 3. Removed the screws holding the housing for the elements. 4. Removed bad element. 5 Connected new element. 6. Reassemble
Pulled unit from the counter top, removed all side screws holding the top on and set the top off. Removed switch mount section, Identified the terminal wire locations. I then removed the old switch and connected the wires per my diagram. Returned all screws, tested the burner for opeation and reset the cooktop back into the counter hole and secured.