This lid lock, also known as a door lock, is a genuine OEM replacement part for your washing machine. The lid lock keeps your washer lid closed during the washing cycle. If this part is broken, your w...
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22 questions answered by our experts.
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Joann
June 24, 2022
I have a wash machine that is a year old that partially fills up and will not complete the cycle. What could this possibly be?
For model number HTW240ASK5WS
Hi JoAnn,
Thank you for your question. If your washer is only partially filling with water, there are some parts that you will need to check to see which one is causing the issue. First, you will need to check the filter screens. They stop particles from coming into the washer. They can be found on the water inlet valve and on the hoses. If they are clogged, this can prevent the washer from filling properly. If they are clogged, you can clean them, but if they are damaged you will need to replace either the water inlet valve or the hoses as the screens are usually sold with them. Check the hoses to make sure they are connected correctly and that there is no damage or corrosion on them. If the screens and hoses are fine you may have a malfunctioning water inlet valve, water level pressure switch and hose, electronic control board, or lid switch. We have included a link that you may reference on how to check these parts. Once you have determined the part you need, please feel free to call customer service. We are open 7 days a week and anyone will be happy to assist you. We look forward to hearing from you!
Hello Drose, thank you for your question. We have researched the model you have provided, and we would suggest the selector switch, part number PS16217193. We hope this helps!
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Andrew
December 18, 2021
The clothes washer( model # is above) is only a year old and making a metal to metal rubbing noise during the washing cycle. What could that be. I thought it could be the tub bearing but according to the schematic . it doesn't have one.
For model number HTW240ASK5WS
Hello Andrew, thank you for writing. The part you may need is a Hub Nut part PartSelect Number PS8757009 or Washer Gear Case part PartSelect Number PS12298171. We hope this helps.
Machine does not advance passed the spin cycle and the cloths come out wet.
For model number HTW240ASK5WS
Hello Greg, thank you for contacting us. We have concluded that the issue is with the control board, part number PS16874148. We would recommend replacing it to fix the issue. We hope this helps.
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Anna
September 2, 2022
Where is the serial number located?
For model number HTW240ASK5WS
Hello Anna, Thank you for your inquiry. The serial number should be on the same sticker as the model number, either below or next to it. We hope this helps and if you need a part in the future and need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
