This lid lock, also known as a door lock, is a genuine OEM replacement part for your washing machine. The lid lock keeps your washer lid closed during the washing cycle. If this part is broken, your w...
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Trudy
June 19, 2022
Where are you supposed to put the fabric softener in?
For model number GTW490ACJ5WS
Hi Trudy,
Thank you for your question. This washer does not appear to have a fabric softener dispenser. Wait until the the Rinse cycle status light is lit and the final rinse fill is complete before adding the recommended amount of liquid fabric softener directly to the rinse bath. When adding liquid fabric softener, pour into deeper areas of rinse water while avoiding direct contact with fabric. If you have any questions, please let us know. We are open 7 days a week. We look forward to hearing from you!
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Harold
December 5, 2023
Washer will fill up but will only soak clothes. No agitation at all. Have to manually drain by selecting it to drain.
For model number GTW490ACJ5WS
Hi Harold, thank you for reaching out. First, you may need to make sure that the lid is properly closed and does not open during operation. Also ensure that the washplate is not stuck. If that is not causing the issue, then you may need to check the mode shifter, part number PS16554752, as it is most likely faulty and may need to be replaced. Please contact us anytime if you require further assistance!
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Harold
December 6, 2023
What is a wash plate and where is it located
For model number GTW490ACJ5WS
Hi Harold, thank you for your question! The wash plate is located at the bottom of the spin basket. It turns back and forth to circulate laundry through the water during the wash cycle. Glad to be of assistance!
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Isaac
March 10, 2022
There was a necklace chain that got into my washer and it's now broken into pieces under the crease of the plastic agitator in the bottom. How can I lift the plastic to remove the remaining pieces of the necklace.
For model number GTW490ACJ5WS
Hello Isaac, Thank you for the question. On the top center of the Washplate, there is a cap you can pop off to remove. You can use a flat head screw driver to do so. Once removed, you will see the bolt that holds the Washplate in place. After the bolt is removed, you can pull the Washplate up and off. We hope this helps, good luck with this repair!
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Jamal
April 26, 2022
During the wash cycle mood it makes a stop and go sound
For model number GTW490ACJ5WS
Hi Jamal,
Thank you for your question. If your washer stops and starts during the wash cycle, you may have a malfunctioning lid switch. You will need to test it for continuity with a multimeter to verify if it is working. Before removing the switch and testing it with a multimeter, please unplug the washer from the electrical outlet. With your multimeter on the Rx1 setting, touch the probes to the terminals, then press and hold the switch button down. You should receive a reading of zero. If you do not receive this reading, you will need a replacement lid switch. The part number listed under your model number for the lid switch assembly is PS16554755. If you need help placing an order for it, customer service is open 7 days a week and anyone will be happy to assist you. Please feel free to give us a call. We look forward to hearing from you!
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
Turn off hot and cold water supply valves feeding washer. Disconnect both water hoses from washing machine. Remove two screws (one on each side) from upper silver colored metal plate on back of washer to allow access to (blue) water inlet valve. Slightly lift the bottom portion of metal plate and slide to release hooks for easy removal. Pull back and tilt forward plastic control panel to get it out of your way. Disconnect two electrical connections (one on each side) of water inlet valve. One of these came off easily but the other one was stubborn and I had to force it off with a screw driver. If there is an easier way I don't know what it is. Remove two screws from water inlet valve. (one on each side) Gently pull up on stainless steel water temperature sensor located in the middle of the water inlet control valve. It has a black wire connected to it so be careful. Once you have disconnect the sensor you can remove the water inlet valve. If you look closely you will see a small blue O-ring in the hole where you removed the water temp sensor from the water inlet valve. The new valve DOES NOT come with a replacement O-ring so you will have to re-use the old one. I used a small jeweler's screwdriver to get the old out of the hole. Don't forget to install the O-ring or your washer WILL leak! Put everything back together in reverse order. Check hose connections for leaks. Hope this helps somebody. Wish I had known about the O-ring. It would have saved me a headache.
