This lid lock, also known as a door lock, is a genuine OEM replacement part for your washing machine. The lid lock keeps your washer lid closed during the washing cycle. If this part is broken, your w...
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16 questions answered by our experts.
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Johnnie
March 24, 2022
Sounds like it's washing but the agitator not moving
For model number GTW330ASK4WW
Hello Johnnie, Thank you for the question. If the appliance is going through the Wash Cycle and the motor is running, we suggest checking the belt to make sure it is not worn or damage. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Jackie
August 31, 2022
I left door open mid cycle. next day keeps running and I can't reset it.
For model number GTW330ASK4WW
Hi Jackie,
Thank you for your question. If your washer will not shut off, first make sure that the drain hose has not been pushed too far down the standpipe. If it has, reposition it. If the lid was left open, then the issue could also be with the lid switch assembly. You will need to inspect this part as well as the drain pump and the electronic control board. Once you have determined the part you need, please feel free to call customer service. We are open 7 days a week and anyone will be happy to assist you. We look forward to hearing from you!
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Alfred
December 27, 2022
washer wont go in to spin cycle goes back to wash cycle
For model number GTW330ASK4WW
Hello Alfred, thank you for contacting us. Please check the lid switch assembly, part number PS16554755, and ensure that it is working. Provided that the lid switch is good, the most probable cause of the issue is a faulty mode shifter, part number PS16554752. If this does not help, the issue is probably related to control board, part number PS16743401. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!
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Victor
February 7, 2023
Please what is the model of drain hose for this washer ?
For model number GTW330ASK4WW
Hi Victor,
Thank you for your question. The part number listed under your model number for the external drain hose is PS16554758. The part number listed for the internal drain hose is PS11729495. If you would like to place an order for one of these parts, please call our customer service line and anyone will be happy to assist you. We look forward to hearing from you!
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Mary
April 4, 2023
how do we remove the agitator. When the machine spins it is making an awful skcreeching noise
For model number GTW330ASK4WW
Hello Mary, thank you for contacting us. We are providing you with instructions that will help you remove the agitator.
1- Remove the fabric softener dispenser by pulling it up.
2- Use a socket to remove the bolt under the agitator.
3- After removing the bolt, pull the agitator up.
We hope this helps!
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Drain all the water out of the tub with a shop vac Remove rear drain hose and drained rest of water into a bucket Remove small rear panel (bottom left hand corner) where the drain hose connects Tipped washer up about 45 degrees to get underneath it - Supported it with a few paint cans Remove internal drain hose/clamps from pump - w/ pliers Remove belt cover (gray plastic) with socket - 3 bolts Remove wire assembly plug from socket Remove old drain pump with socket - 3 bolts Install new drain pump - 3 bolts - plug wire assembly into socket Reinstall belt cover - 3 bolts Reinstall hose to drain pump (note panel will be inside washer) Feed drain hose panel through hole and reinstall - 1 nut Re attached drain hose to exterior drain plug You are done !
Very simple to repair. Be sure to drain the tub outside or into the sump pump then lay the washer on its side. The pump is right there on the bottom of the basket with 3 bolts. You will also need to remove the belt cover to get to the plug. So simple and saves you hundreds off repair man prices.
