Ask our experts a question about this model and we'll get back to you as soon as possible!
6 questions answered by our experts.
< Prev
1
2
Next >
Sort by:
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Jay
November 9, 2022
On / Off control stopped working after power surge, will power on thru test & reset on power cord, runs constant will not work on auto, compressor kicks on & off
For model number FFRH18L2R21
Hello Jay, thank you for contacting us. It seems like the electronic control board in your air conditioner is damaged after the power surge and needs to be replaced. The part number for the electronic control board is PS9864875. If you require assistance to place an order, please contact customer service. We hope that helps!
This window unit works on heat and ac seemingly normal but the fan never shuts off even when unit is shut off on the panel and digital is dark. I replaced the Control and Display Board but it apparently was not the issue. Problem originally happened after an electrical storm. Right after that storm there was a burnt smell that has since dissolved. Currently the only way to shut fan off is by unplugging or tripping the reset on the plug. Is there possibly a fan relay that burned up or something else perhaps ?
Thanks,
For model number FFRH18L2R21
Hi Butch, thank you for the question. Based on our understanding of the issue, we would suggest you first make sure there is no bad wiring in the unit. A wiring issue or a short circuit may be preventing the system from recognizing the on and off signals. There may also be a faulty relay switch prohibiting the settings on the thermostat from being communicated to the fan. If that is not causing the issue, then you may need to check the capacitor, part number PS3496399. Its top should be flat. If it looks swollen, the issue is with the capacitor, and you may need to replace it. We hope this helps!
Hi Stephen,
Thank you for your question. If the compressor on your air conditioner is not turning on, there are some parts that you will need to check to see which one is causing the issue. You will need to check power cord, the sensors and electronic control board. We hope this helps! Good luck with the repair!
One of my relays shorted out on my control board and the fan is constantly running. I need a control board but I'm having a difficult time finding one. My unit has A/C and heat.
For model number FFRH18L2R21
Hi Jeremy, thank you for reaching out. The part you are looking for is the power control board, part number PS9864875. We hope this helps!
Replaced control board, as recommended, same symptoms except now heat won't stay on starts out blowing warm air then goes cold, and won't shut off
For model number FFRH18L2R21
Hello Jay, thank you for reaching out. As replacing the control board did not help, therefore we suggest that you check the thermistor, ambient temperature sensor, evaporator temperature sensor, and compressor, as these could be the culprits of your air conditioner not turning off and why the temperature settings are not working. It is also a good idea to ensure that the air filter is not clogged and that there is no restriction in airflow. We hope this sorts out your problem. Good luck with your repair!
Removed Window Air Conditioner from box purchased New. Plastic Fan Blade was broken when purchased and Appliance store would not repair. Second phase removed cover from the fan area removed and replaced fan blade replaced cover and reinstalled unit into the window case.
