ESG366S Dacor Range - Overview

Cleaned the brass ring and replaced the cap.
New brass rings may be an improvement too.

Purchased a screw extractor set from the local Ace Hardware (SpeedOut). Be sure and carefully follow the screw extractor instructions as written (counterclockwise turn). Removed old screws and replaced them with new screws supplied by PartSelect.

Called local repair company and said that it wasn't fixable, had to go. It was 12 years old and they don't make them to last anymore. Next door neighbor is handy. He came over and got the part out and said to go downtown and get replacement part. It was late and I looked on the internet and saw your Hours of Op, called and got a Saint named Lee. He and I went back and forth with photos and emails. He needs to be promoted. I have never had such a fun time at that hour discussing cooktop parts nor gotten the respect and customer service that is usually reserved for experienced repairmen, much less a woman. He went above and beyond. Plus he had personality, patience and encouragement. Instead of the $1200 that we had prepared for to replace our cooktop, we were out $35. Lee was phenomenal. I asked to speak to his supervisor to commend him and he declined! That is one self-fulfilled agent you have there. And I am so glad you sent this survey so that I get to tell you how amazing Lee is!!!