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2 questions answered by our experts.
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Gerry Robinson
March 3, 2020
Power outage for few minutes, opened door & cleared the settings, (no knowing it had not finished cycle) water in bottom, ,started back on wash so water started coming out in floor. Can i take the water out and start a new cycle on wash?
For model number DU1055XTVQ0
Hello Gerry, thank you for your question. We would recommend pushing the start button for 3 seconds until it forces the unit into the drain cycle. You should be able to start a new cycle at that time. If not, try unplugging the unit or turning off the power at the breaker for about 5 minutes. That should reset the unit. I hope this helps.
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MICHAEL
December 1, 2022
clean button keeps blinking green. emptied machine of clean dishes, light still on, washer won't start.
For model number DU1055XTVQ0
Hello Michael, thank you for reaching out. We suggest that you check the heating element, door switch, middle and lower spray arms, and control board, as these could be the culprits of this issue. Please reach out to customer service if you need help placing an order, anyone will be happy to assist you. We hope that helps.
Caviat: The actual repair is less than 15 minutes, but I spent a lot of time playing with it before I figured out it was that easy and fast. You don't need to remove the dishwasher from the counter to do this. And it will probably help to look at the new part closely so you can understand where the retainer clip is to press it and release the old pump.
First remove the water from the dishwasher pan that would not drain with a wet/dry vac. Otherwise the water will all drain on the floor when you remove the pump. Then remove the two screws on the kickplate on the front of the unit below the door. Remove the kickplate/maintainence access cover. The drain pump is on the right about 8 inches in. Using two hands you grasp the drain pump with your right hand and use the left hand to push the retaining clip down. Then the drain pump will rotate 1/4 turn counterclockwise and can be removed without pulling the dishwasher out. There is likely to be some water leak out that was traped in the pump housing that you can not reach with the vac. Disconnect the wire. Connect the wire to the new pump, put it in place and 1/4 turn clockwise to install it. Replace the kickplate and you're done.
I did a search on the website and read the instructions for trouble shooting. I took the inside door off by taking the screws out. I pulled the part and tested it and found it did not in fact have no ampage. I then ordered the part on line. It came in two days, I plugged it in, put the door back together and the total time was about 15-20 minutes. Easy, simple, great instructions and the entire thing only costed me the part itself. It's working great now! And I've never worked on appliances before.