Cooling problems do not always mean the PTC starter has failed. Dirty coils, poor airflow, a bad fan, or a damaged compressor can cause similar trouble. Test the starter and nearby parts before ordering a replacement. Confirm fit with the complete appliance model number and exact terminal layout. Disconnect power and move the refrigerator...Read more away from the wall carefully. Keep wires in their correct places, replace damaged connectors, and use professional service if the compressor still will not start.
Uneven floors can cause a refrigerator to wobble or make its doors close poorly. An adjustable foot helps support and level the cabinet. Replace it if the threads are stripped, the base is cracked, or the leg will not stay in position. Confirm fit with the full appliance model before ordering. Disconnect the power and protect the floor be...Read morefore moving the refrigerator. Never place your hands under an unsupported cabinet. Adjust each leg as directed in the owners manual.
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Darin Myers - For model number CTMR99M1W
July 15, 2026
Refrigerator cools to 20 degrees no matter what temp setting is. Shuts off at 20 degrees and freezes everything. New motherboard, new defrost sensor, new thermistor (temp sensor). No change in operation. no codes or flashing lights.
Hello Darin, thank you for reaching out. Since you have already replaced the motherboard, defrost sensor, and temperature thermistor, and the unit still forcefully cools down to 20°F before shutting off, the issue is most probably with the air damper, part number PS18159116. It is likely stuck open, allowing excessive cold freezer air to flow into the fresh food compartment. Since it cannot close to regulate airflow, the refrigerator section becomes too cold and freezes items. You may need to replace it. We hope this helps!
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