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2 questions answered by our experts.
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Wayne
April 27, 2023
Appliance comes on when unplugged for few hours use once and when you open and close. The display on the front goes dark, the display disappears and won't work again unless unplugged again. The clock display does show up again till unplugged for few hours.
For model number CPBM3077RFC
Hello Wayne, thank you for reaching out. Based on the description that you have provided, we would recommend checking the capacitor, part number PS8770230, to fix the issue. We hope this solves your problem!
Light inside microwave and clock display both work but no buttons on the door work. Unit is only 2 years old. Would thia be a control board issue?
For model number CPBM3077RFC
Hello Sean, thank you for getting in touch. You will need to replace the control board assembly, part number PS12728957, to fix the issue. We hope this helps.
First thing I dir was search YouTube for any related videos and found this one https://www.youtube.com/watch?v=uHj4H9Fdxrc, it was the exact problem my microwave was exhibiting. Once I verified the problem by troubleshooting, I removed the part and verified that the switches were working fine, the door latch assembly showed signs of wear which was the cause of the problem. After receiving the replacement part I installed it, verified that power was restored to the unit and reassembled the microwave, works fine, hope it lasts a long time!
Fived the tab in the appropriate slot and seated the plastic dowel on left side. Bent unit so bottom tabs fit into appropriate slots. Affixed screw in left side tab affixing unit to microwave on left side and affixed right screw .THE VENT BROKE FROM THE SAME TOP LEFT SLOT 4 DAYS AFTER FIXING. THE CURRENT VENT IS AFFIXED WITH 2 PIECES OF GORILLA TAPE TO THE MICROWAVE. SO FAR SO GOOD
You have to be very careful because the wave guide cover is very brittle. It needs to be bent very gently in order to fit the four ends into each slot. I would highly recommend buying two just in case the first one breaks.
