These agitator directional cogs are commonly referred to as dog ears. They come four to a package and are usually used with direct drive washing machines.
$7.31
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The agitator kit is most commonly used if the top part of the agitator is not moving correctly but the bottom is. This kit now includes all pieces shown in photo plus the thrust spacer, inner cap seal...
$26.58
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This 18 ml bottle of white appliance touch-up paint is used to cover scratches or marks on your appliance. The white touch-up paint can be used on refrigerators, microwaves, ranges, clothes dryers, an...
$15.95
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If your washer is noisy, spins slowly, or leaves clothes soaking wet, this splutch cam kit might be the fix. It helps your machine switch between washing and spinning by connecting the motor to the ba...
$49.29
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This white thrust spacer is made of plastic and is also commonly referred to as a retainer ring. It is used in the agitator assembly of many direct drive washing machine models. This is the retaining ...
$8.82
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This lid switch assembly is for a top load washer. The lid switch assembly detects if the washer lid is open or closed and prevents the washer from spinning when the lid is open.
$161.61
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This suspension rod kit includes four rods that stabilize the wash tub, reducing vibrations and movement during cycles. It is compatible with a range of washing machines and helps improve performance ...
$113.97
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This shift actuator is an essential component in washing machines, responsible for switching the motor between spin and agitate modes while also communicating spin speed to the control board. A malfun...
$106.65
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Gregory
August 18, 2025
Draining constantly when the washer is not in use.
For model number 11020232712
Hi Gregory, thank you for contacting us. The drain hose might be kinked, clogged, or not properly connected, leading to continuous draining. If it is fine, the issue could be with the control board, part number PS16875349. A malfunctioning control board can send incorrect signals, causing the washer to drain unnecessarily. We hope this solves your problem!
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Susan
February 18, 2026
My machine seems to need a circuit board. It will not pump water out so I changed the pump and still the water is not empty. When googled it said it may need a new circuit board. HELP
For model number 11020232712
Hi Susan, thank you for contacting us. Ensure that the drain hose and the filter have not been clogged. If they are fine, the issue could be with the control board, part number PS16875349. It manages critical washer functions, including filling, washing, draining, and spinning. You may need to replace it to fix the issue. We hope this sorts out your problem!
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First pry off the cap of the agitator. Then using a socket remove the bolt that holds the plastic cup in place. Remove this cup by prying it loose from the two tabs that hold it in place. Once this cup is removed you can get to the broken cogs. Slip the new cogs into the underside of the cup, and slide the cup back down in the agitator housing using the slots on the side for a guide. (You may want to remove the entire agitator and assemble everything upside down, then flip it all back over to mount, so the cogs don't fall out). Tighten the bolt, snap the cap back in place on top of the agitator and your'e done. Easy repair.
The instructions came with the repair kit, it was fairly simple and straight foward.
One bolt held the entire agitator unit in the washer, as well as held the upper and lower halves together. Once that nut was removed the two halves seperated and the plastic clutch pieces could easily be replaced wtih the new onces in the repair kit.
Very easy do-it-yourself repair! Took about 20 minutes because I was being cautious. Next time I could do it in 5 minutes.
On top of the agitator is a flat cap that is held in place by the friction of an o-ring, there are no fasteners. I would imagine one could get under the lip with a small screwdriver or butter knife to pop it off but I chose simply using my fingernails so as to not disfigure the cap. Under the cap you will find the head of the only bolt that holds the assembly together it is a 7/16 head and because it is in a 4" deep well your will need a 6" extension for your ratchet. Once the bolt is out the top of the agitator, the assembly with the cogs removes by hand. Set the assembly upside down on the counter, slide the black plastic ring off, pull the cogs out with your fingertips, install the new cogs put a new black ring on and set the assembly back in the agitator. Reinstall bolt. As the bolt is down in a tube, you cannot set it in place with your fingers and it will fall out of the socket. To hold the bolt in the socket during positioning you can either put a gob of Vaseline on the bolt head to hold it in the socket or form a small piece of paper over the bolt head and set it into the socket, the friction of the paper will hold the bolt into the socket. Took me less then 10 minutes, good luck
