11020102310 Kenmore Washer - Overview

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Agitator Directional Cogs – Part Number: 80040
$6.55
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Agitator Directional Cogs
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Part #80040
These agitator directional cogs are commonly referred to as dog ears. They come four to a package and are usually used with direct drive washing machines.
Touch-Up Paint - White – Part Number: 72017
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Touch-Up Paint - White
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Part #72017
This 18 ml bottle of white appliance touch-up paint is used to cover scratches or marks on your appliance. The white touch-up paint can be used on refrigerators, microwaves, ranges, clothes dryers, and freezers. This is a genuine OEM part and includes a brush applicator. Please remember to wear gloves to protect your hands when applying this paint.
Lid Latch Assembly – Part Number: W10404050
$86.45
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Lid Latch Assembly
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Part #W10404050
The point of the lid switch is for the tub to stop spinning when the washer lid is opened. It is a safety precaution just in case someone decides to stick their hand inside the washer while the tub is spinning.
Washer Drive Pulley – Part Number: W10721967
$53.48
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Washer Drive Pulley
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Part #W10721967
If your washer is noisy, spins slowly, or leaves clothes soaking wet, this splutch cam kit might be the fix. It helps your machine switch between washing and spinning by connecting the motor to the basket. The kit includes everything you need—clutch parts, pulley, gear, and more—but make sure it fits your model before ordering. It’s a simple repair that can get your washer back to working like new.
Thrust Spacer – Part Number: 285587
$9.85
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Thrust Spacer
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Part #285587
This white thrust spacer is made of plastic and is also commonly referred to as a retainer ring. It is used in the agitator assembly of many direct drive washing machine models. This is the retaining ring for inside of agitator. May need agitator grease for repair.
Washer Drive Belt – Part Number: WPW10006384
$40.34
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Washer Drive Belt
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Part #WPW10006384
If your washer isn’t spinning or making strange noises, the drive belt might be worn out. This genuine replacement belt connects the motor to the drum, helping it spin and tumble your clothes properly. It fits many Whirlpool, Maytag, and Kenmore models, but be sure to check your model number before ordering. A broken belt can also cause a burning smell, so replacing it can get your washer back in shape and running smoothly.
Agitator Repair Kit – Part Number: 285748
$50.76
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Agitator Repair Kit
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Part #285748
This agitator repair kit comes with a long cam, a thrust spacer and four dogs ears (agitator cogs). This repair kit is used to move the upper agitator and it connects the base of the agitator with the agitator top (mover). This part has been updated by the manufacture.
Washer Shift Actuator 120v 60hz – Part Number: WPW10006355
$80.52
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Washer Shift Actuator 120v 60hz
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Part #WPW10006355
If your washer won’t start, spin, or agitate, this shift actuator might be the fix. It helps switch between wash and spin cycles and controls the agitator’s movement. It fits many Whirlpool, Maytag, and Kenmore models. Easy to install with basic tools—just unplug the washer and turn off the water first. Sold individually.
Suspension Rod Kit – Part Number: W10780045
$123.93
In Stock
Suspension Rod Kit
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Part #W10780045
This suspension rod kit includes four rods that stabilize the wash tub, reducing vibrations and movement during cycles. It is compatible with a range of washing machines and helps improve performance by addressing unbalanced loads or excessive shaking. Unplug the washer before installation and consult the user manual for guidance.
Washer Washer – Part Number: WP3949550
$17.26
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Washer Washer
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Part #WP3949550
This part goes on the agitator retaining bolt.
Washer Water Inlet and Valve Assembly – Part Number: WPW10683603
$97.10
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Washer Water Inlet and Valve Assembly
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Part #WPW10683603
If your washer isn’t filling properly, keeps running water, or has a leak at the back, the water inlet valve might be the problem. This part controls how much hot and cold water enters the machine and helps keep the temperature balanced. It also makes sure the washer doesn’t overfill. Swapping out a worn valve can fix issues like slow fills, leaks, or uneven water temps and get your laundry routine back on track.
Drive Block - 2 5/16 Inch High – Part Number: WP389140
$29.65
In Stock
Drive Block - 2 5/16 Inch High
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Part #WP389140
If your washer is noisy, shaking, or leaving clothes wet, the drive block might need replacing. This part connects the basket to the drive shaft so it can spin properly during cycles. It’s built for large-capacity washers and measures about 2-5/16 inches high. Swapping it out is straightforward with basic tools—just make sure the washer is unplugged and water is turned off before you start. A quick fix for smooth, efficient washing again.

Common Symptoms of the 11020102310

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washer wouldn't agitate
956 of 1058 people found this instruction helpful.
  • mike from Kent, WA
  • Easy
  • 15 - 30 mins
  • Screw drivers, Socket set
First pry off the cap of the agitator. Then using a socket remove the bolt that holds the plastic cup in place. Remove this cup by prying it loose from the two tabs that hold it in place. Once this cup is removed you can get to the broken cogs.
Slip the new cogs into the underside of the cup, and slide the cup back down in the a gitator housing using the slots on the side for a guide. (You may want to remove the entire agitator and assemble everything upside down, then flip it all back over to mount, so the cogs don't fall out).
Tighten the bolt, snap the cap back in place on top of the agitator and your'e done. Easy repair.
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Washer not agitating
646 of 684 people found this instruction helpful.
  • Craig from Polk City, FL
  • Really Easy
  • Less than 15 mins
  • Socket set
On top of the agitator is a flat cap that is held in place by the friction of an o-ring, there are no fasteners. I would imagine one could get under the lip with a small screwdriver or butter knife to pop it off but I chose simply using my fingernails so as to not disfigure the cap. Under the cap you will find the head of the only bolt that holds the assembly together it is a 7/16 head and because it is in a 4" deep well your will need a 6" extension for your ratchet. Once the bolt is out the top of the agitator, the assembly with the cogs removes by hand. Set the assembly upside down on the counter, slide the black plastic ring off, pull the cogs out with your fingertips, install the new cogs put a new black ring on and set the assembly back in the agitator. Reinstall bolt. As the bolt is down in a tube, you cannot set it in place with your fingers and it will fall out of the socket. To hold the bolt in the socket during positioning you can either put a gob of Vaseline on the bolt head to hold it in the socket or form a small piece of paper over the bolt head and set it into the socket, the friction of the paper will hold the bolt into the socket. Took me less then 10 minutes, good luck
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Lid Lock light blinking, machine will not start
325 of 405 people found this instruction helpful.
  • David from Los Alamos, NM
  • A Bit Difficult
  • 30 - 60 mins
  • Nutdriver, Screw drivers
A detailed Service Technician Service Manual is hidden inside the machine on the front panel. It is hidden by the bleach dispenser input. It gives a list of fault codes and instructions for calibration after repair, resetting fault codes, and a manual test mode for stepping the machine through each mode on command. The Tachometer faile d which would not let the machine come up to maximum spin speed. The tachometer is part of the solenoid actuator that shifts the transmission. It is not specifically called out in the manual. Any failure causes the lid lock light to blink which gives the appearance of a lid lock failure
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