38351HBRFRWW General Electric - Instructions

took out 4 screws - lowered timer cover - replaced timer- put it back together

4 screws in the freezer and the back panel came off then 2 more screws to take the motor off. I unpluged the old motor pluged in the new motor put the back panel back on and I was done.

Easy fix - snapped together.

I took the advice off of your website about the only thing that will fix
the problem is change the run capacitor. I felt assured that I would
have a working refrigerator freezer after making this change. I was
pretty disheartened when it didn`t solve anything. I was not going to
take the new part back out after the small challenge of putting it in.
The next day I found out how to test the old capacitor and it was still
good. I will just have to eat the $49. I did learn not to take advice from
a website even if it seems like a sure thing

Instructions say run capacitor is by motor, but on this frige its in the refrigerator compartment. The capacitors looks different, one square and the other long

first I ordered parts that didn't work. the return process was painless and I found the part I needed, which just popped right in!

From instructions found on the site I was directed to the defrost timer part being bad. And from the information others posted that have had the same problem I was able to replace that part by removing the bottom grill just below the door and on the left side was the part. Removing one screw to remove the bracket from the frame and then another screw to remove the part from the bracket. I found it easier to remove the part from the bracket before I pulled the part out so I would have more room to unplug the connector. Just reverse the steps to replace the new part. It took about a day or so for the refrigerator to get to the proper temp.

Repair was a no brainer. More important, Part Select was extremely efficient. Customer Service was very helpful as my model number was not available on line. Thanks for your wonderful and prompt service. Rich L.

Despite attempts to quiet the 2 year old fan, I went ahead and replaced it. Part Select was prompt with a new one at my door less than 24 hours. It was just the fan motor, so took a couple extra steps to place it in the metal housing, but no problems and though the frig still makes noises, it's not coming from the fan as before.

even my three year old grandson could do this one! open the door slide the old tray all the way out and slide the new one in. wha-la! Actually I was very impressed at the ordering process since I could actually see a picture of the bin in its actual use not just some obscure number with a vague discription. I'm a visual person so this made it extremely easy to see what I was ordering. No guess work.

Followed the instructions on the repair video and it made very easy. Also saved us a lot of money. Thanks for your help.

I opened the back panel of the fridge and exposed the compressor. Unplugged existing run capacitor and installed new one with the addition of the sleeve that is stated must be installed around the run capacitor.
Everything I read and on this web site says that based on these symptoms, that the problem is the run capacitor. I searched and search for a part called a start relay which plugs in to the compressor. This run capacitor plugs in to this other part which I take as the start relay.

Installing this run capacitor did not solve the problem. The fridge compressor keeps cycling on and off. Freezer doesn't keep as cold as it should.

I haven’t received the wheel yet. Originally ordered on Dec. 13. Hadn’t received it by Dec. 20. Finally shipped on Dec. 22. Tracking said it was expected to be delivered on Jan.2. Not delivered. Then it said it was still on its way but it was unknown when it would be delivered. Still waiting on Jan. 6. By far the most expensive economy shipping ever, as this refrigerator is in a rental that can’t be rented until a wheel is installed.

First I removed the two screws, the fan and unpluged the electrical connection. Then, plugged in the new part and then screw it back together.

Parts Select made this an effortless process. From finding the part, ordering, to the online diagrams.

I'll be back...