11020022013 Kenmore Washer - Instructions

Remove the adgitator cap, remove a 7/16 bolt inside the agitator, lift out the top half the agitator and replace the guts with the new one. then insert and replace the bolt and snap the cap back on. The whole process didnt take 5 minnutes. it took longer to drive to the peoples house than it did to do the repair ! damn shame i couldnt charge by the minnute instead of by the hour. I cant believe kenmore got away with putting such junk on the market ! I' m sure many of these kits are being sold to those who do heavy loads od laundry!

I remove the retaining bolt from the agitator - a little force need to separate the top agitator from the bottom - removed the dogs from the old part - did not have to even use the replacement tower - put it back on and the washer works like new. I had been already pricing a new washer ( $500)- this site is great - instructions were clear. I am an accountant so, I am not a guy that normally works with equipment. some of the user's repair stories made it easy

1. Removed the cap to the agitator with a flat tip scewdrver in the slot at the base of the cap.
2. Used a 7/16 socket with an extention to remove the hold down bolt.
3. Remove the bad part and installed the new one.
4. Reinstall the agitator.

only took a nut out got parts out replace the "dogs" and that was it,put parts back in place and done.Something I want to point out is that it would be much better if part select use the post office better than fed ex is faster and cheaper.

My kit didn't have instructions, and there was one thing not mentioned by others, so I'll pitch in this info: 1) pry off the agitator cap. 2) Removed the bolt with nut driver & lift out agitator. 3) Now, to get the cam assembly out, I had to use some long needle-nose pliers to snap off small horizontal tabs that extend from the old cam assembly. These tabs exert outward pressure on some vertical tabs that extend upward from the agitator base and hold the cam assembly in place. It probably wouldn't be a big deal if you broke off the vertical tabs by mistake, since the bolt would hold the cam assembly in place anyway. With the horizontal tabs gone, the old cam assembly can be lifted off the agitator base. 4) The new assembly can be put in place, but the vertical tabs just mentioned need to be positioned so that the new assembly can be slid over the top. If they are bent, the new cam assembly will not drop down in place! 5) re-assemble the rest. ALL IS GOOD!

I followed the instructions and removed the old part. I assembled the replacement parts and installed them. I also watched a video of the repair before I attempted the repair. All in all it went very smoothly.

The video posted on this site will walk you right through the repair. Great service. Thanks!

Replaced the suspension rods

followed video instruction that came with part. Previously watched youtube video (there are several, the low production videos are well worth viewing over the professional types). It was a breeze, other than the videos saying one person could do all four. When you get to the last rod, it is more difficult to lift the tub to insert the final rod in the round holder. I asked my wife for assistance.

Followed video on your web site, and used that for ways to fix, good directions. If I was more organized it prob would of taken about an hour or less

This washer would not go into spin cycle without going out of balance no matter how we arranged the contents in the drum. We were looking to buy a front loader when I happened open this company with video instructions and positive comments from other people with the same issue. For the cost it was worth a try. Following the video and in less than one hour the washer was back in service. It now operates like the day we installed it new. Highly recommend this fix which should save you hundreds on a new washer.

I FOLLOWED THE INSTRUCTIONS IN THE VIDEO AND HAD NO PROBLEMS. It was very easy.

Very simple repair with the kit. Old rods came out easily using vise grips locked on to rods about 10-12 inches down and pulling up. Had doubts if they were bad since everything looked good but drum bounced back several times when I shoved it down to test it earlier. New rods went in just as easy and replaced in less than 30 min. Hardest part was that I had very cramped laundry room so had to move and disconnect hoses etc. to move into larger space for repair and then move back to reconnect. Parts came quickly within about 3 days and now purrs like a kitten!

Exactly like the video from the website

Replacing the part was fairly easy. However it did not resolve the problem. The spin cycle did not activate,leaving my washer full of water. We ordered another Maytag Washer. Hopefully this one doesn't break down for a long time.