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If your washing machine isn't spinning or agitating in either the delicate or the regular cycle, investigate each of these areas as a possible cause to the problem:
Make sure that the selector switch on the control panel, if there is one, is set properly. Check to ensure the button has been pressed all the way in. If it is, then try testing the switch. If it has failed, it will need to be replaced.
Not all washing machines use a clutch assembly. Given that it is such a complicated component, you should have a qualified appliance repair technician examine and repair it for you.
Many different brands of washing machines contain a two-direction drive motor. These two-direction drive motors turn in one direction for one wash cycle, and in another direction for a different cycle. Though it is uncommon, it is possible for the drive motor to work fine in one direction, while remaining completely inoperable in the other direction. Even if your washer's drive motor works fine in one direction, you will have to replace the entire motor.
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