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3 questions answered by our experts.
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Carol
April 5, 2023
How to use the defrost
For model number WMH31017HB0
Hello Carol, thank you for the question. To use the defrost setting, follow the following instructions:
1. Touch defrost.
2. Enter the food item's number code.
3. Enter the food item's weight.
4. Touch the Start control.
We hope this information is useful!
1 person found this helpful.
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John
July 21, 2023
This is a above range microwave. The light on the bottom of the unit, the range light, will not turn off. The range light switch on the control panel, is functioning properly. Please guide me as to how to repair this issue. Thank you for your help!
For model number Glad to be of assistance!
Hello John, thank you for getting in touch. Based on the description that you have provided, we would recommend replacing the control board, part number PS16620391. Glad to be of assistance!
I have tried to change the over head bulb several times thinking I have the wrong bulb. It will still not work. just the light function. It shows lo, high, off when you push the button to turn off and on, just no light.can you advise
Thank you
For model number WMH31017HB0
Hi Deborh, thank you for getting in touch. Based on the description that you have provided, we would recommend replacing the light socket, part number PS2342199, to fix the issue. We hope this solves your problem!
The nightmare was that this microwave is installed under the cabinet....in order to get to the light bulb I had to pull out my stove then squeeze into the space between the stove and counter....my old microwave light bult was much easier to change.....Shame on Whirlpool for making this so difficult.....must be a better way to cover the light bulb so that we do not need a screwdriver to remove the door to get to the light bulb
Ordered top & bottom micro-switches and mounting plate parts. Internet reviews could not find specifics if the issue was due to a top/bottom or combination of micro-switch or mounting plate failure. Pulled the plug. Removed the top vent assembly cover held in by 2 Phillips screws inside the vent. Removed the control panel held in by 1 Phillip screw at the top vent assembly area. Lifted control panel upward to release the catch and moved it off to the side - didn't disconnect any leads. Used a Torx bit to remove the door switch mounting plates at the front and pulled the plates through the opening from the control panel. Documented the wire color code connections, the top plate uses 2 micro's with one using both the closed & open contact. Installed the respective micros on the mounting plates and worked backwards with the wiring and removal steps. Once completed, the open/close sensing has worked every time.