The drain pump and motor assembly may also be known as the washer drain pump and is a part for your washer. The drain pump helps expel water from the washing machine. The drain pump is activated after...
This washer hose with bellows, also known as a dispenser hose, is a genuine OEM replacement part for your washer. Replacing this part can be helpful if your washer is leaking. The dispenser hose conne...
This magnetic door plunger, also known as the magnet holder, is built for your washer. When you order this part, you will receive the plastic housing and a spring that goes with it. The magnetic door ...
This is a replacement sensor assembly for your washer. It may also be known as a motor rotor position sensor. The sensor assembly monitors the direction and speed of the spinning rotor and communicate...
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Dennis
March 15, 2022
I am intermittently getting the fe error and believe that it is either the fill valve or the level sensor that is going bad. I would assume that if I am correct, the fill valve would be the most likely culprit. If I am correct in this assumption I would also say that it could be either the hot or the cold fill valve and it would be better to swap both since they are the same age at right there together on the machine. If this is your opinion as well, what are the part numbers for the two valves. The serial number is 101kwfn00939 in case it is needed to determine the part numbers and do you have them in stock. If you do I will order them as soon as I hear from you. Thank you for your help.
For model number WM3360HWCA
Hello Dennis, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is Part #: PS3527427 for the Hot Water Valve and Part #: PS3527431 for the Cold Water Valve. we do recommended replacing them both together. To confirm the valve is faulty it can be tested. Set your multitester to the ohms resistance scale X 1. Place each of the meter's probes to one terminal. Because the reading can vary from brand to brand and from model to model, there is no one reading you should receive. However, if your test produces a reading of infinity, then the solenoid is bad and the water valve should be replaced. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
Code OE
Washer just started, not draining and won't spin.
On the slowest spin, we were able to get it to spin, assuming that it had also drained. now it refuses to spin at all.
It has had the code OE in the past, assuming to much soap, so we restarted it without adding any more soap, then it worked fine. not this time. please help.
For model number WM3360HWCA
Hello Ken, thank you for reaching out. The OE error code on your washer indicates that it is unable to drain the water it used during the wash cycle. This code can be triggered by a kinked drain hose or a clogged drain pump filter, or a damaged drain pump, part number PS3579318. We suggest that you check these parts and replace the damaged part to resolve the problem. If you require assistance to place an order, please contact customer service. We hope that helps!
Removed the top of the washer by removing the 4 back screws and 2 small brackets. Then I removed the front panel, this was actually the hardest part, 2 screws and 8 tabs that you pop out carefully from the top of the panel. I only disconnected the power button and was able to rest the panel on top of the washer. The rest of the washer came apart quickly just moving down the front of the washer and removing the door, latch, tub gasket, drain cover. Removing the pump was just a mater of disconnecting the drain hoses, and one clip under the drain assembly. 3 screws attach the drain to assembly to the pump and only 2 wires that are clearly marked. Reassembly is just going back through in reverse order of disassenbly. The best thing about this is that it all comes apart with a standard phillips screwdriver.
I first tested the motor per the service manual. I checked the resistance between the terminals of the 3 pin connector. It's supposed to be 5-15 ohms. The motor checked out so I replaced the main electrical board. It turns out that wasn't the problem. After a brief web search I found out that the hall sensor (which is attached to the motor stator) was the likely cause of the failure. I replaced that and everything works great now. And now I have a spare main board in case that ever fails. I also want to mention that I took the time to remove the dispenser box (where the water comes in and is directed to the different cleaning products) and cleaned it with a very strong bleach solution. It got rid of the mildew and funky smell. It seems that the fabric softener caused a lot of mildew to form inside the dispenser directly above the fabric softener tray. The bleach took care of that. This is probably something that should be done routinely to keep the mildew from forming.
There is a magnet at the bottom of the door which allows the door to be held ajar when the washer is not in use to allow the tub and gaskets to dry. A tab on the plastic housing which retains the magnet broke which allowed the housing to pull free of the door and stick itself to the machine preventing the door to close. Easy fix to replace the magnet was $18. Instructions were included in the box. Part number on the drawing was A165. PS3618292 Magnetic Door Plunger
