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3 questions answered by our experts.
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Mary
January 20, 2020
Keypad shorted - how to stop beeping
For model number PSA1201RSS01
Hello Mary, Thank you for the question. The Keypad will need to be replaced. We hope this helps!
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Heather
January 4, 2023
Not working at all. No power going to it.
For model number PSA1201RSS01
Hello Heather, thank you for your inquiry. The first step is to check the power cable and power supply. If the screen has gone completely blank and the buttons do not beep anymore, there is a chance that your microwave is just unplugged or is powered by a tripped breaker. If this is not the issue, you need to inspect the following parts: the fuse, part number PS1481237, the control board, part number PS3486677, and the door switch, part number PS237015. Please reach out to customer service if you need help placing an order. Glad to be of help!
Microwave is shorting and relaying this message. We unplugged it. What part needs to be replaced
For model number PSA1201RSS01
Hi Meghan, thank you for reaching out. If your microwave is shorting, we suggest that you check the fuse, door switches, and thermostat, as these are the most likely culprits. If you require assistance to place an order, please contact customer service. We hope that helps!
Turned out the issue was easily solved by replacing a single, inexpensive fuse.
First off, UNPLUG THE MICROWAVE.
The fuse is located under the plastic grill at the top of the microwave. It's held on by two screws. Once you've removed the screws and taken off the plastic grill, you go to the right side of the microwave and remove another screw that holds a small metal grill in place. Removing the small metal grill is probably the toughest part of this repair. You kind of have to rock it back and forth a bit to get it to release. Once that's off, you can get to the fuse. I removed the burnt out one with a pair of needle nose pliers. I also put a small piece of cardboard under the fuse when I did this so I didn't accidentally drop it into the innards of the microwave. I did the same thing when I replaced the new fuse. I then plugged the appliance back in and made sure it worked. Once that was confirmed, I replaced both grills.
Turned of f the circuit breaker to the microwave. Unscrewed the cover (1 screw!) popped out the old bulbs and plugged in the new ones, using the bubblewrap as a handle to be sure my skin didn't touch the light bulbs so the oil from my hands didn't damage or shorten the life of the new bulbs. Turned the circuit back on. That's it!
