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Michael
August 23, 2021
Won't heat up
For model number PEM31SF3SS
Hello Michael, Thank you for the question. If the appliance is turning on and running as normal just not producing heat, we suggest testing the Diode with a multi meter. The multimeter should read a resistance between 0 and 1 ohm, or the diode is faulty. If the Diode is good you may have a defective Magnetron. Set your ohm meter to the lowest resistance scale. Take a resistance measurement between each of the magnetron's terminals by touching each probe to one terminal each. Reverse the probes and take a second resistance measurement. Each measurement should read less than one ohm. If you are not familiar with Microwave repair, we suggest contacting a repair man. The Microwave can hold a charge even when unplugged and it can be dangerous. We hope this helps!
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David
December 28, 2022
Rotation jerky and noisy
For model number PEM31SF3SS
Hello David, thank you for contacting us. We would recommend checking the tray motor, part number PS3486610, and the turntable roller glide, part number PS8753560. These are the most probable suspects. Customer service is available 7 days a week if you require assistance placing an order. Thanks again for reaching out!
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Debbie
June 16, 2023
For a trim kit in cabinet
For model number PEM31SF3SS
Hi Debbie, thank you for getting in touch. The part you are looking for is the trim kit, part number PS8768286. We hope this helps!
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Dianne
November 16, 2023
The fan motor won't turn off and keeps running and gets extremely hot. Can it be placed replaced? How do I access it?
For model number PEM31SF3SS
Hello Dianne, thank you for the question. We have provided some relevant instructions, which may not be of the exact same model but will help while replacing the fan motor, part number PS8754507. In order to replace the fan motor. Un-thread the screws securing the grill and remove the grill. Now un-thread the screws securing the bottom panel and disconnect all the wire harness. Un-thread all the screws on the left and right side of the outer case to remove it. Release the potentially stored electrical charge in the capacitor. You can do this by using needle-nose pliers with an insulated handle to touch both terminals simultaneously. Un-thread the screws securing the control panel. Lift the control panel to detach it. Pry off the fan blade. Disconnect the wires now and un-thread the screws securing the fan motor support bracket. Carefully rotate the bracket so you can access the fan motor mounting screws. Un-thread the screws and remove the old motor. Install the new fan motor and reassemble the unit. We hope that helps!
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Matt
May 9, 2024
Hello! Our Microwave continues to run and continues to heat even when the timer is up. It stops when we open the door. Thanks for your assistance!
For model number PEM31SF3SS
Hello Matt, thank you for your inquiry. Based on the description that you have provided, we would recommend replacing the control panel assembly, part number PS12296218, to fix the issue. We hope this sorts out your problem!
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Slide a Butter knife at left side by open push knob door will open. Then open all screws from top cover push cover top side front way then door locks Bracket have 3 microswitch pulls out switches mark them top medium and bottom. Remove 3 screws holding brackets will come out. On bottom see a Cam has 1/4” holes can holding Saft broken then install new door lock bracket install microswitch put 3screw and slide Cam on saft . I put a small screw on saft to hold cam on place. There was no screw . That’s why cam saft was broke. Put top cover tight all the screws and door lock fixed.
I used small wire cutter I use in fly tying hobby. The metal was easy to cut. When cover was removed I unplugged the motor,removed it and plugged the new one in. To replace the cover -- reverse it,place the 2 tabs on one edge into the slots that are already part of the base. On the opposite edge there is a domed shaped tab with a hole in center. Place the small screw that was provided back in and thighten. Your Done
