Dispenser Crusher Cover
$37.66
Special Order
PartSelect Number
PS964165
Manufacturer Part Number
WR17X11497
Manufactured by
GE
Product Description
Dispenser Crusher Cover Specifications
This part is white in color.
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Part Videos
Replacing your General Electric Refrigerator Dispenser Crusher Cover
Troubleshooting
This part fixes the following symptoms:
Ice maker won’t dispense ice | Ice maker dispenses too much ice | Ice maker not making ice | Ice maker dispenses too little ice
This part works with the following products:
Refrigerator.
This part works with the following products:
General Electric, Hotpoint, Kenmore.
Part# WR17X11497 replaces these:
AP3204127, 1025943, WR17X10699, WR17X11237
Customer Repair Stories
Average Repair Rating: 3.8 / 5.0, 46 reviews.
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flap to ice dispenser would not close
The flap to the ice dispenser would not close, which allowed the ice dispenser to frost up, freezing the water dispenser.
This was a simple fix. The solenoid had stopped working, so it would not automatically close the door flap. I read some posts on this site that suggest that you had to remove the trim around the entire dispenser to get at the solenoid. My fridge may be a newer model, but in any event it was much easier than that. Just below the touch pad for choosing water, ice, or crushed ice (above where the ice/water dispenses) there are three very small holes spaced about an inch a part. After unplugging the fridge, I stuck a small philips-head screw driver in each, freeing spring clips. That allowed the touch pad to come off. I then removed four screws to remove a plastic piece covering the chute, giving me access to the flap and solenoid. I just unplugged the solenoid from the circuit board on the back of the touch pad and then removed three screws to remove the old solenoid. I replaced it with the new solenoid and plugged it into the circuit board. The touch pad then snapped back into place.
The hardest part was figuring out how to get at the solenoid. After I found that pushing the clips in those three holes allowed me to remove the touch pad, it could not be any easier.
This was a simple fix. The solenoid had stopped working, so it would not automatically close the door flap. I read some posts on this site that suggest that you had to remove the trim around the entire dispenser to get at the solenoid. My fridge may be a newer model, but in any event it was much easier than that. Just below the touch pad for choosing water, ice, or crushed ice (above where the ice/water dispenses) there are three very small holes spaced about an inch a part. After unplugging the fridge, I stuck a small philips-head screw driver in each, freeing spring clips. That allowed the touch pad to come off. I then removed four screws to remove a plastic piece covering the chute, giving me access to the flap and solenoid. I just unplugged the solenoid from the circuit board on the back of the touch pad and then removed three screws to remove the old solenoid. I replaced it with the new solenoid and plugged it into the circuit board. The touch pad then snapped back into place.
The hardest part was figuring out how to get at the solenoid. After I found that pushing the clips in those three holes allowed me to remove the touch pad, it could not be any easier.
Other Parts Used:
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Bill from Cleveland Heights, OH
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
420 of 485 people
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No ice
Removed the plate on the back of the refrigerator, removed the bolt holding the water valve in place (didn't know you could cut the water line to get it off), Plugged in the new water valve and water lines, 15 minutes, very easy to do.
Removing the ice maker was easy, 2 bolts and a plug. Loosen 2 bolts, lift the ice maker off, unplug it. Put the water chute and ice guard on the new one, put it back on the bolts, spend 1/2 hr getting the plug back in (couldn't see past my own hand), Tighten the bolts and you're done.
Really not difficult, except that the plug was angled, and I had to go by feel.
Removing the ice maker was easy, 2 bolts and a plug. Loosen 2 bolts, lift the ice maker off, unplug it. Put the water chute and ice guard on the new one, put it back on the bolts, spend 1/2 hr getting the plug back in (couldn't see past my own hand), Tighten the bolts and you're done.
Really not difficult, except that the plug was angled, and I had to go by feel.
Other Parts Used:
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James from Solon, OH
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
180 of 245 people
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Ice crusher/dispenser would run but no ice would come out.
I removed the ice drawer,dumped out the ice and found the front end of the clear plastic auger and the crusher housing cover were broken. To dissassemble the auger system, I removed the phillips head screws that hold the crusher-dispenser onto the drawer, took off the washer and extrernal snap-ring from the auger shaft end. After removing the auger assebly, I pressed in on two plastic catches (on the dispenser housing) and gently pried the dispenser from the drawer with a small flat screwdriver. Then I removed the plastic nut from the end of the auger. Ass'y was much easier once the parts arrived. This repair would probably be too much for the average homeowner.
Other Parts Used:
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JOHN from KINGSFORD, MI
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
56 of 88 people
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Pieces broke off Auger and Cover cracked.
Remove and empty ice maker from freezer . Remove two screws from bottom to remove the front panel (cover bucket). Remove one screw which holds the deflector on top of the bucket.(tray which holds the ice curbs). Remove one screw that holds the clip that holds the wire actuator rod.
To remove the the ice crusher/dispenser mechanism from the bucket I used two table knives Spread one side of the bucket with one knofe and pry up with the other to get the retainer wedge free from the bucket side. Repeat on the other side. Once the retainer wedges are free the ice crusher/dispenser with the auger attached can be lifted free from the bucket.
With a spanner wrench remove the nylon nut from the shaft. NOTE: THIS IS A LEFT HAND NUT. Note the orientation and relationship of the crusher blades. They must be replaced properly for the system to crush ice and dispense cubes correctly. Remove blades and spacers from Auger.
Reassemble in reverse order. Be sure to get the actuator rod in place in the cam for the dispensor cover before sliding the crusher/dispenser mechanism totally in place. If not in the cam correctly the crusher/dispenser may have to be removed again.
Although a little difficult the first time the project is easily done by an adventourous handy person.
To remove the the ice crusher/dispenser mechanism from the bucket I used two table knives Spread one side of the bucket with one knofe and pry up with the other to get the retainer wedge free from the bucket side. Repeat on the other side. Once the retainer wedges are free the ice crusher/dispenser with the auger attached can be lifted free from the bucket.
With a spanner wrench remove the nylon nut from the shaft. NOTE: THIS IS A LEFT HAND NUT. Note the orientation and relationship of the crusher blades. They must be replaced properly for the system to crush ice and dispense cubes correctly. Remove blades and spacers from Auger.
Reassemble in reverse order. Be sure to get the actuator rod in place in the cam for the dispensor cover before sliding the crusher/dispenser mechanism totally in place. If not in the cam correctly the crusher/dispenser may have to be removed again.
Although a little difficult the first time the project is easily done by an adventourous handy person.
Other Parts Used:
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Larry from Georgetown, TX
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Screw drivers
40 of 55 people
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Brittle plastic pieces crack and break.
Repair was simple; unscrew and unsnap the various pieces, and snap-and-screw it back to together. But what a disappointing design. Between replacing seized solenoids (twice) and plastic parts, this through-the-door dispenser "feature" is a maintenance money pit. Sure glad that PartSelect can provide the parts quickly.
Other Parts Used:
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Phil from Loomis, CA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
30 of 50 people
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Ice depenser not working
This was so easy even a caveman could have done it. (sorry to all you cavemen out there.) Order the parts and they arrived promptly a couple days later. Even with limited mechanical abilities this was an easy project. Only a few screws to remove and a lock nut to take off. Just to be sure your on the right track there is an excellent video to follow on this exact repair on this site.
Other Parts Used:
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Tom from Vail, AZ
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
28 of 38 people
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Broken Ice Bucket Auger, Cracked Crusher Cover, Chipped auger nut
I watched the "how-to" video on the website and decided that I needed to disassemble the icemaker first (before ordering parts) so that I could make sure I was ordering all the parts necessary for a complete repair. Good thing I did. I didn't notice the cracked cover and chipped nut until I had the icemaker all apart. I then ordered the necessary parts. When they arrived 2 days later, I set up a table near my computer so I could re-assemble the unit as I watched the repair video...pausing the video as necessary. It all went without a hitch and worked perfectly when re-installed in the freezer. **Note: I left the old parts out of the ice bucket while I was waiting for the new ones to arrive...taped up the gaping holes in the ice bucket with blue painter's masking tape and re-installed the bucket in the freezer with the icemaker on...so I could still manually retrieve ice out of the bucket. I left the switch on the front of the freezer door in the "water" position to remind me that I couldn't dispense ice. Water dispensing worked fine. The video is the key. Impossible to make a mistake if you pay attention.
Other Parts Used:
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Robert from Folsom, CA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
19 of 33 people
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A piece of the crusher cover broke off into the ice bin
I removed the ice bin, removed the metal rod off the bottom, unscrewed all screws holding things together and then carefully pried the crusher assembly out of the ice bin. I made the mistake of doing it when the bin was still frozen and ended up cracking it where the "clips" from the crusher are inserted. It was much easier after the bin warmed up.
Replaced and put everything back together.
Replaced and put everything back together.
Other Parts Used:
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David from Woodland Hills, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
18 of 23 people
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plastic crusher cover broke
look very carefully at the picture you provided in the parts fish, removed the ice maker tray and the rest was very easy ,i saved alot of money and time doing it myself.
Other Parts Used:
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gary from downey, CA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
12 of 15 people
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Cover was cracked affecting ice dispensation
Removed the ice tray and then the auger unit from the tray assembly. To accomplish auger removal, the auger assembly is attached to the tray assemble at the front. On the front bottom there two screws. Back them out. Then on the top of the tray assembly the auger assembly is held in position by two tabs. Depress them with a finger or thumb. Do not use a screw driver as this may result in breaking the plastic tab! The auger assembly will separate. The crusher plate easily separates from the auger assembly and is removed buy "spiraling" the plate up and off the auger itself. Simply reverse to install new plate.
Recommendation: Take this opportunity to thoroughly clean and COMPLETELY DRY all components prior to re-assemble and re-install into the refrigerator.
Recommendation: Take this opportunity to thoroughly clean and COMPLETELY DRY all components prior to re-assemble and re-install into the refrigerator.
Other Parts Used:
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Andrew from Loganville, GA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
10 of 12 people
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Questions and Answers
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Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Frank
December 3, 2017
My dispenser crusher cover.Somehow cracked in two places, and the auger blades got caught on the cracked edge and pretty much seized the auger's movement. I have disassembled the bucket, repaired (glued) the dispenser crusher cover, and re-assembled the unit and it works ok. Only problem now is the motor which drives the auger's rotation is now making a very labored sound and I suspect the experience of being seized on the cover may have stressed the motor. Is that motor a replaceable part?
For model number GSS25JEPECC
Hello Frank, Thank you for contacting us. I have researched the model you have provided and have found the part you’re looking for is Part Number: PS1993875. Good luck with the repair!
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Jamie
October 22, 2019
My ice maker crusher cover is metal and it had rusted. When i dispense ice i get rust chips in my glass. Would this solve the problem? Would i need a whole new bucket?
Hello Jamie, thank you for contacting us, In order for us to locate the correct parts and repair information we will require the model number of the unit. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!
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Donna
May 8, 2019
Not sure what the replacement part is called that i need :) its the small cover on the bottom of the icemaker that maybe is the guide area where it dispenses into the door??
our problem is the opening in door where the ice flows through stay iced over all the time & no ice unless we scrap it out :( :(
For model number GSL25JFPA BS
Hello Donna, thank you for inquiring. You may be referring to the Dispenser Door Assembly or Flapper part PS964304 for your model. Please feel free to get back in touch with us.
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Frank
December 5, 2017
The answer you provided was for the plastic part that cracked, not the motor which drives the auger. Is the motor that drives the auger replaceable? Prior question:My dispenser crusher cover.somehow cracked in two places, and the auger blades got caught on the cracked edge and pretty much seized the auger's movement. i have disassembled the bucket, repaired (glued) the dispenser crusher cover, and re-assembled the unit and it works ok. only problem now is the motor which drives the auger's rotation is now making a very labored sound and i suspect the experience of being seized on the cover may have stressed the motor. is that motor a replaceable part?
frank for model number gss25jepecc
answer:
hello frank, thank you for contacting us. i have researched the model you have provided and have found the part you’re looking for is part number: ps1993875. good luck with the repair!
For model number GS525JEPECC
Hello Frank, Thank you for your inquiry. Yes, the motor would be part# WR60X10258 which both crushes the ice and turns the auger. Hope this helps!
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Related Parts
Model Cross Reference
This part works with the following models:
PartSelect Number: PS964165
Manufacturer Part Number: WR17X11497
Manufacturer Part Number: WR17X11497
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