Part Location Diagram of WD12X10327 GE Upper Roller and Axle - Kit of 4
See part 700 in the diagram
Replacing your General Electric Dishwasher Upper Roller and Axle - Kit of 4
( Grid squares measure 1x1 inch )
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Upper Roller and Axle - Kit of 4

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5 Reviews
$32.86
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PartSelect Number PS3486910
Manufacturer Part Number WD12X10327
Manufactured by GE
Product Description

Upper Roller and Axle - Kit of 4 Specifications

This is a kit of 4 upper rollers and axles.
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Part Videos

Replacing your General Electric Dishwasher Upper Roller and Axle - Kit of 4

Replacing your General Electric Dishwasher Upper Roller and Axle - Kit of 4
Troubleshooting
This part fixes the following symptoms:
Door won’t close | Not cleaning dishes properly | Noisy | Door latch failure
This part works with the following products:
Dishwasher.
This part works with the following products:
General Electric, Hotpoint, Kenmore.
Part# WD12X10327 replaces these:
AP4980629, 1811003, WD12X10327, WD12X0330, WD12X0356, WD12X0357, WD12X0383, WD12X0385, WD12X330, WD12X356, WD12X357, WD12X383, WD12X385
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Customer Repair Stories
 Average Repair Rating: 4.5 / 5.0, 144 reviews. What's this?
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Broken upper rack roller, rack kept falling off the track
Used the pliers to remove the broken roller. It came off in pieces. Slid new one on.

Cap on end of roller track was a bit of a challenge. It sort of twists & pulls off.
Other Parts Used:
  • Doug from Columbus, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
396 of 404 people found this instruction helpful.
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wheel replacement
Pulled the end cap off and replaced the wheel.
most of the parts were for future repairs
Other Parts Used:
Lower Rack Wheel Kit - 8 Pack RACK SLIDE END CAP Lower Front Dishrack Wheel
  • michael from perry hall, MD
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
235 of 436 people found this instruction helpful.
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Rack falling off of upper slides
1. I removed the plastic stops from the ends of the upper rack slides.
2. Removed the upper rack.
3. Unclipped the old rollers from the rack.
4. Clipped the new rollers onto the rack.
5. Made a grunting noise so the wife could hear.
6. Walked away
Other Parts Used:
  • Eric from Centreville, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
224 of 296 people found this instruction helpful.
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roller on upper rack broken - lower rack plate holders broken
lower rack took one min. take out old slide in new

upper rack a little tricky had to remove end caps on rack arms to slide rack out to replace rollers. end caps are not snapped in they have a lever in the track that is part of the cap if you twist it a little cap will slide off.
total time for this part 15 min.
Other Parts Used:
LOWER RACK
  • charles from canton, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
109 of 189 people found this instruction helpful.
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front twoo rack rollers broken ,bottom rack roller broken
for the top rollers you must remove thethe end cap. this was easy ,i placed a block of wood on the outside .placed the punch on the inside where the channel is pushed in to hold cap on. smacked it till it was pushed out far enough to remove end cap. new rollers simply snap on. very easy,
Other Parts Used:
Lower Front Dishrack Wheel
  • Russell from Pueblo, CO
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
78 of 142 people found this instruction helpful.
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wheels were worn out and kept falling off
popped old wheel off popped new one on
for the rack roller i took the ends off and slid old rollers off then slid new ones on.
Other Parts Used:
Lower Front Dishrack Wheel
  • JOHN from PURCELLVILLE, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
78 of 83 people found this instruction helpful.
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Parts were old and worn out
The repair was easy. A couple turns of a screwdriver was all that was necessary to remove the rollers and slide assembly. The I simple installed the new rollers. Slid the slide into place between the rollers and then added the back caps to the slide. Replaced the rack rollers on the top basket and then slid it into position between the new slides. Once in place, I attached the end caps to the front of the slide. Simple and quick.
Other Parts Used:
Upper Rack Slide RACK SLIDE END CAP Upper Track Roller Kit
  • Dave from Littleton, CO
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
32 of 43 people found this instruction helpful.
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One of the roller shafts broke
To remove the upper rack guide end caps, pull the inside flange gently to the rear, then twist the cap out of the track. Then the rollers come out easily, and replacing them involves merely snapping them in place over a rack frame part. Piece of cake! Roll the rack back into the guides, and replace the end caps. No tools needed!
Other Parts Used:
  • Larry from Brandon, FL
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
27 of 30 people found this instruction helpful.
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One of my top rack rollers had broken and the rack could not hold any weight
I simply detatched the broken old roller and snapped in the new one. It was very simple and I did not need any tools.
Other Parts Used:
Silverware Basket (Grey)
  • Louis from Fairfield, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
13 of 18 people found this instruction helpful.
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Upper backet was falling off the tracks
I popped off the front track stops--pretty easy with a little twisting and slid the basket out. A little leverage with a screw driver and the roller axle slipped off easily. Popped the new ones on, slid the basket back into the track and popped the stops in place and the job was done in under 15 minutes.
Other Parts Used:
  • Lynn from Troy, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
9 of 9 people found this instruction helpful.
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Questions and Answers

Ask our experts a question about this part and we'll get back to you as soon as possible!

11 questions answered by our experts.
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Larry
December 22, 2017
Can i get a whole upper rack? It has rust spots on it and a few broken or missing pegs.
For model number GSD2200G02WW
PartSelect logo
Hello Larry, Thank you for your inquiry. The part number for the upper dishrack for you model is WD28X10369. Hope this helps!

25 people found this helpful.

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Gina
July 31, 2019
Which rollers do I need for my upper rack?
For model number 66512773K311
PartSelect logo
Hi Gina, Thank you for your question. The rollers are sold with the rack adjuster kit for your model. The part number listed under your model number for the rack adjsuter kit is PS10064063. Here is some information on the rack adjuster kit. This rack adjuster kit will adjust the height of the upper rack of your dishwasher Gray, Approximately 12 inches wide and 6.5 inches tall, Plastic, Metal, Dishrack Adjuster Kit, Adjuster Kit, Dishwasher Rack Adjuster, Includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design (2 adjuster assemblies, 1 left hand and 1 right hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings), The rack adjuster connects to the dishrack. I hope this helps. Thank you and have a great day!

4 people found this helpful.

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Leo
February 28, 2018
The left side of the top rack does not stop. The right side does stop. I have ordered a new inner rail upper rack assembly. How do i install this part and did i order the correct part to fix the problem?
For model number PDWT200VBB
PartSelect logo
Hi Leo, Thank you for your question. If upper dishrack was not stopping on the left side, then the inner rail upper rack assembly would be the correct part to fix the issue. I hope this helps. Thank you and have a great day!

2 people found this helpful.

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Debra
September 10, 2019
Can i get whole new racks for this model? Are the compatible parts available listed under model hda780-03 without the letters on end?
For model number HDA780-03HA
PartSelect logo
Hi Debra, thank you for your question. The part you are requesting on has been discontinued and we have no known replacement listed in our system. We have no further information. You are welcome to contact the manufacturer of the part to see if they have recently released a new substitute. I hope that helps. Good luck with your repair.

1 person found this helpful.

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Stephen
December 12, 2019
Will these rollers work for this machine
For model number Hda3400g02bb
PartSelect logo
Hello Stephen, thank you for your question. Yes, these are the correct upper rack wheels for that model. Good luck with your repair!

1 person found this helpful.

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Bee
December 27, 2019
Will the upper roller and axle kit of 4 work for this model? One of the wheels broke off the top rack now my upper rack is on a slant. Please help! Thanks!
For model number GSD5500G01WW
PartSelect logo
Hello Bee, Thank you for your question. Yes, the upper roller and axle kit is compatible to your dishwashers model. We hope this helps!

1 person found this helpful.

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Clayton
July 14, 2021
What part# do I need for the upper rolls on my Whirlpool unit?
For model number AKZ683122
PartSelect logo
Hello Clayton, Thank you for the question. Sadly, we do not have any information on the model number you provided. Could you please verify the number you provided us with? If it is correct, I recommend contacting the manufacturer and seeing if they could provide you with a part number, and then you are always welcome to check back to see if we carry the part. We hope this helps.

1 person found this helpful.

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David
September 22, 2021
Hi, Does this part work with a Hotpoint dishwasher HDA2000ZO4AD? Thanks
For model number HDA2000Z04AD
PartSelect logo
Hello David, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS3486910. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

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Pam
November 25, 2022
I need a rack stop retaining tab for one wheel on the upper rack. What part number do I need to get? Thank you.
For model number GSD2030Z02WW
PartSelect logo
Hello Pam, thank you for reaching out. The rack slide retainer tab is part number PS2370502. If you need help placing an order for it, please feel free to give us a call. We look forward to hearing from you!

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Related Parts:
Ralph
October 29, 2019
What is skew for end caps on the upper roller? I am missing one and each keeps falling out .
PartSelect logo
Hello Ralph, thank you for contacting us, In order for us to locate the correct parts and repair information we will require the model number of the unit. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!

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Related Parts
Model Cross Reference
This part works with the following models:
PartSelect Number: PS3486910
Manufacturer Part Number: WD12X10327
Brand
Model Number
Description
General Electric
1200L02
Dishwasher - DISHWASHER
Kenmore
18385
Dishwasher - DISHWASHER
General Electric
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