Part Location Diagram of 12002557 Whirlpool Cooktop
See part 8 in the diagram
( Grid squares measure 1x1 inch )
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Cooktop

$957.89
  In Stock

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PartSelect Number PS2003900
Manufacturer Part Number 12002557
Manufactured by Whirlpool
Product Description

Cooktop Specifications

This is just the black glass top - it does not include any other parts.
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Troubleshooting
This part works with the following products:
Range.
This part works with the following products:
Jenn-Air.
Part# 12002557 replaces these:
AP4008807, 1066896, 12002557, 12002557, 12002558, 74006107, 74006108
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Customer Repair Stories
 Average Repair Rating: 3.3 / 5.0, 5 reviews. What's this?
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Sorry, we couldn't find any existing installation instruction that matched.
Mother-in-law dropped a pan on the ceramic glass top
Turn off the circuit breaker to the oven and put tape over the switch of the circuit breaker so your mother-in-law won't accidently turn it on. Removed the bottom false tray and disconnected the down draft flex hose. Pulled the oven out from the center island. Removed all of the top phillip screws, marked a zip lock bag for each different type of screws. Laid a telephone book and a towell on the top shelf of the oven. Removed the broken glass and carefully laid the new glass in place and reconnected the screws and put the oven back in place and reconnected the flex hose for the down draft. Make notes in disconnecting and reconnecting the front knobs and face plate to the stove (let the wires hang with the front plate) along with some side plates.
Other Parts Used:
  • Mark A. from Paulsbo, WA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers, Socket set
16 of 20 people found this instruction helpful.
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cracked glass top and broke leveling leg in moving the stove
Directed my wife because I have shoulder injury. She did all the work.
Other Parts Used:
LEVELER-FOOT,SCREW,F/S,NYLON
  • Eric from Goldens Bridge, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
10 of 17 people found this instruction helpful.
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I cracked the glass sotvetop by kneeling on it, Whoops.
Had to figure out all the screws and disassembly required to take off the broken part. It wasn't hard, just took some patience.
Other Parts Used:
  • Michael from West Chester, PA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
10 of 19 people found this instruction helpful.
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no oven heat -cook top cracked a while ago
the bake element was a snap. i took the back cover off i may not have had to do that but i was replacing the cook top anyway. so 4 screws and two quick electrical connectors

the cook top was a little more involved but just screws. you will figure out which screws to remove. then put them back.maybe 20 screws.if you look at the bottom of the new top you can see where the screws go.this took the most time.
Other Parts Used:
Bake Element
  • pete from tioga, ND
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
5 of 7 people found this instruction helpful.
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No problem
I pulled the stove out and unplugged it. I looked at the new glass top and was easy to see which screws to take out. I made a mistake and pulled the knobs off and took the screws behind the knobs off, leave the knobs alone you don’t need to touch them.. on EACH SIDE of stove towards the front there is a long channel held on with a screw at the top and bottom Take this off on each side to get to the hidden screw. Other than that pretty simple.
Other Parts Used:
  • Derek from WILLISTON, ND
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers
3 of 3 people found this instruction helpful.
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  • 1
Questions and Answers

Ask our experts a question about this part and we'll get back to you as soon as possible!

5 questions answered by our experts.
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Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Bert
November 6, 2018
Cooktop got cracked along right burners, still works, but want to replace top. The stove is white. All i can see is a black one. Is that all?
For model number Jes9800aaw or acw
PartSelect logo
Hello Bert, thank you for your question. Unfortunately yes, black is the only color that is available for this cooktop. The manufacturer has discontinued all the other colors for this unit.

1 person found this helpful.

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Kate
January 7, 2019
I broke the glass on the top of this range, plus two burners don't function. Does the replacement cooktop include new heating elements?
For model number JES9800AAS
PartSelect logo
Hello Kate, Thank you for the question. The cooktop glass and the elements are sold sepratley. Thank you for your inquiry, good luck with this repair!

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Cheryl
April 24, 2019
Where would i find a model number on my range. It was purchased about 9 years ago and it is electric glass top with a down draft.The top is cracked and i need to replace it.
PartSelect logo
Hello Cheryl, Thank you for the question. Please see the link below for help locating the model number sticker. Hope this helps! https://www.partselect.com/Model-Number-Locator+8+repair.htm

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Joe
May 29, 2023
How to replace glass top, PS2003900?
For model number JES9800AAW
PartSelect logo
Hello Joe, thank you for the great question. "Removing and Replacing Cooktop 1. Remove power from unit. 2. Disconnect downdraft blower motor and remove flex ducting to the blower and range (select models). NOTE: To avoid countertop damage, do not move range forward until range has been raised enough to clear all cabinetry. 3. Pull the range forward out of the cabinet opening. 4. Disconnect or unplug the power cord leading from unit to fuse box or junction box depending on unit. 5. Replace the oven using the installation instructions. Maintop Assembly1. Remove power from unit. 2. Remove range from installation position, see “Removing and Replacing Range” procedure. 3. Remove air grill, filter, grill grates, aeration pan and cartridges (select models). 4. Remove screws from plenum area at front of opening. 5. Open oven door and remove screws securing maintop to oven chassis, located on the bottom of control panel and along the outside edges of the maintop. 6. Remove cartridge receptacles and grill pans (select models). 7. Label and disconnect wiring to elements (select models). 8. Remove screws securing element mounting brackets to main top assembly (select models). 9. Gently remove elements from mounting brackets to prevent damage to glass top (select models). 10.Reverse procedure to reinstall maintop assembly. We hope this helps.

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Della
March 16, 2018
The burners on our cooktop take a long time to heat up . The cooktop is cracked. If we replaced the cooktop would that fix the issue of the burners being slow to heat up?
PartSelect logo
Hello Della, Thank you for your inquiry. That could be the cause of the problem, but I would check the burners and infinite switches as well. You can test the parts with a multimeter to see if they are working properly. Hope this helps!

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Model Cross Reference
This part works with the following models:
PartSelect Number: PS2003900
Manufacturer Part Number: 12002557
Brand
Model Number
Description
Jenn-Air
JES9800AAB
Range - Slide-in, Electric
Jenn-Air
JES9800AAS
Range - Slide-in, Electric
Jenn-Air
JES9800AAW
Range - Slide-in, Electric
Jenn-Air
JES9800ACB
Range - Slide-in, Electric
Jenn-Air
JES9800ACS
Range - Slide-in, Electric
Jenn-Air
JES9800ACW
Range - Slide-in, Electric
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