Dial with Compression Ring WH11X10049

Hi Jennifer, Thank you for the question, I suggest remove each part of the knob to see if there is any damage to the knob. If there is a problem with the knob there will be physical damage you can see. If all parts of the knob are intact you may need to replace the switch behind the knob, Part number PS1482374. Hope this helps!

Hello Kathy, thank you for writing. I would recommend removing the knob to see if there are any broken pieces on the inside of the knob and the dial. Once the knob it off, try to start the appliance using a pair of pliers to pull the shaft. If the shaft is very hard to pull with the pliers you will need to replace the timer itself, part number PS1482382. I hope this helps!

Hi Ann, Thank you for your question. Here is a video that we have showing how this part is installed on your machine: https://youtu.be/wnRj1bNQvrw , hopefully that will clear things up. Good luck with your repair!

Hi Gayle, Thank you for your question. I have linked the clip for your timer knob down below for you. Good luck with your repair.

Hi Gloria, Thank you for your question. If the timer worked in you hand, it should work in the washer. Sometimes other parts can effect how the timer operates. The lid switch is a safety feature found on most top loading washing machines. The lid switch is normally located beneath the main top with a projection on the lid or a pin attached to the lid that will actuate the switch when the lid is closed. The lid switch supplies power to the timer and motor circuits. Verify that the switch is being activated mechanically and that any levers or actuators are not damaged or sticking. If the switch is being activated but there is no power being supplied to the timer circuit then the switch may be defective. Disconnect power from the appliance and remove the wires from the switch. You can then check the switch for continuity with a multi-meter. We strongly recommend that you DO NOT bypass a lid switch as it is an important safety feature and serious injury could result. The water level control on washing machines is used to turn the water valve on and off at the selected levels, as well as to supply power to the timer motor when the correct water level is reached. If your washer fills but the timer does not advance you may have a defective water level switch. When the water inlet valve shuts off you can then check the water level switch for continuity with a multi-meter. Remove power from the appliance first and then remove the appropriate wires from the control before performing the test. Verify the proper contacts to check with the schematic diagram. The drain pump removes water from the washing machine tub at the end of the wash and rinse portions of the cycle. If the drain pump fails then the washer will not sense that the tub is empty and may not advance into the next portion of the cycle. If your washer stalls at the end of the wash or rinse portions of the cycle, you should check to see if the drain pump is functioning properly. Some electronic controlled models may display a fault code if this condition occurs. If your machine is flashing a fault code, you can refer to our list of common appliance fault codes to determine the source. The water inlet valve is used to supply both hot and cold water to the washer during the fill portions of the cycle. The valve will have at least two electric solenoids that open the valve when required. If your washer does not advance through the cycle or stalls at a wash or rinse fill portion, then the water inlet valve may be at fault. You should first verify that the inlet hoses do not have any kinks or restrictions and that the inlet screens are clean. If these are ok, then you can check the continuity of the solenoids with a multi-meter. You will need to remove power from the appliance before attempting this test. If either of the solenoids is open circuit then you will have to replace the valve. If the solenoids appear to be normal, then you can check for the proper voltage to the solenoids during the fill portions of the cycle. This is a live voltage test and should only be performed by a qualified person. If no voltage is detected, then you will need to check the fill circuit components including the timer, water level switch, cycle selector switch and the lid switch. I hope this helps. Thank you and have a great day!

Hello Carole, Thank you for your inquiry. The dial only turns with the knob on the timer switch, and it is most likely the shaft on your timer switch that is faulty and would need to be replaced. The switch is part# PS1482382. We hope this helps and if you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

Hi Patrick, thank you for reaching out. If the spine or shaft is turning freely, you will need to replace the timer, part number PS4704240. Good luck with your repair!