Troubleshooting
This part fixes the following symptoms:
Door won’t close | Door latch failure | Noisy
This part works with the following products:
Dishwasher.
This part works with the following products:
KitchenAid, Whirlpool, Maytag, Jenn-Air.
Part# W11259785 replaces these:
AP6783992, W10311157, W10462359, W10752595, W10781301, W10811586, W10852728, W10914015, W10915185, W11048934, W11192640
Customer Reviews
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Pierre B - August 1, 2024
Verified Purchase
Prefect
Fit perfectly
Andrew S - November 19, 2022
Verified Purchase
Right part, fast delivery
Ordered the part on a Tuesday morning and was delivered Wednesday afternoon. Part was a factory replacement and works great. Highly recommended
Claude L - July 21, 2022
Verified Purchase
Work as expected
Part received quickly and in good condition. Dishwasher is now working properly.
Steve V - March 14, 2022
Verified Purchase
Perfect fit
10/10 - part was exactly what we needed!
Dom C - May 18, 2021
Verified Purchase
As advertised
Part was delivered quickly and installed as expected. Great service.
Christine M - October 20, 2020
Verified Purchase
Great quality part. It was easy to install.
The part arrived very quickly (within 2 days). Our dishwasher is back to working great. Thanks! I would definitely order again.
Neil C - September 8, 2020
Verified Purchase
Fits perfectly
Fits perfectly and works great to replace the old one (that shouldn't have worn out so quickly). Kinda pricey though...
Mark P - September 1, 2020
Verified Purchase
The right part, easy order, easy repair!
The part was exactly as described and installed very easily
Nick G - June 15, 2020
Verified Purchase
Easy Repair
As advertised. Easy installation. Works fine.
Chris S - May 8, 2020
Verified Purchase
Easy repair!
The part arrived super fast.
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Customer Repair Stories
Average Repair Rating: 3.1 / 5.0, 15 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Broken parts on rack
Easy...easy....I first watched YouTube videos on how to fix our problem. We replaced both tracks and also the rack adjuster on both sides of the rack. The entire repair took about an hour and most of that time was spent finding the tools at our house!! I ordered the parts on a Sunday evening and they were at our house on Tuesday!!! Will use this sight again if repairs are needed.
Other Parts Used:
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Kathie from Breda, IA
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers, Wrench (Adjustable)
43 of 83 people
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Dish rack tracks failed over time
The repair was easy. You will need to make sure any screws securing the dishwasher are removed at the top front of the dishwasher under the counter and above the top of the dishwasher. Then pull the dishwasher out exposing roughly 18" of each side of the dishwasher then use a socket to remove the screws holding the tracks in place, 4 in total on each side. Then install new tracks and slide dishwasher back into place and secure.
Other Parts Used:
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Kenneth from YACOLT, WA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Socket set
35 of 39 people
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Right side track for upper rack came apart
I replaced both upper rack tracks because the spot welds on one of the factory tracks failed after 18 months. The welds just rusted away and let go. The other track appeared to be close to failure so I replaced both of them. This repair is actually quite easy, but in order to change the tracks, you must pull the appliance out at least a little more than halfway in order to reach the screws that hold the tracks in place. There are four such screws on each side -- they are fastened through the exterior face of the tub. Here is the process:
Use a 1/4" nut driver to remove the bottom front (kick) plate from the appliance. There are two screws, one at each end. There should also be two screws fastening the dishwasher to the countertop. You'll need to open the dishwasher door to see these and remove them. At the bottom of the dishwasher again, you might need to screw the front (2) leveling feet in to lower the dishwasher and provide clearance. Once done, just (gently, slowly) pull the appliance out of the cabinet. Check to make sure your power wiring, drain hose, and water supply hose are all long enough to do this. If necessary, disconnect any of these that are too short. if your power wiring is short, as mine was, you'll need to disconnect the circuit breaker, then remove the junction box at the lower front right side of the dishwasher, then disconnect the power and ground wires.
Once out of the cabinet, use a 5/16" nut driver to remove the four screws holding each rack slide in place and remove the track. The rubber mounts will come out with the track (new tracks include new rubber mounts). Clean any residue from the track mounting area inside the tub before installing the new track. This whole replacement process should take a total of 3-4 minutes per side.
To finish up, just reverse the process. When sliding the dishwasher back into place, make sure the fiberglass insulation stays in place completely around the outside of the tub.
Because the tile on my kitchen floor does not continue under the dishwasher (tile was installed after the cabinets), it was absolutely necessary to turn in the leveling feet to get the appliance out. Since this also makes it very difficult to get a wrench around the plastic feet, I used a very small socket (3/16"?) on the top of the leveling feet stems. This makes it really easy to turn the feet.
I the appliance designers had engineered things better by fastening the tracks from inside the tub, this would be a 5-minute job. But it's still not bad at all.
Use a 1/4" nut driver to remove the bottom front (kick) plate from the appliance. There are two screws, one at each end. There should also be two screws fastening the dishwasher to the countertop. You'll need to open the dishwasher door to see these and remove them. At the bottom of the dishwasher again, you might need to screw the front (2) leveling feet in to lower the dishwasher and provide clearance. Once done, just (gently, slowly) pull the appliance out of the cabinet. Check to make sure your power wiring, drain hose, and water supply hose are all long enough to do this. If necessary, disconnect any of these that are too short. if your power wiring is short, as mine was, you'll need to disconnect the circuit breaker, then remove the junction box at the lower front right side of the dishwasher, then disconnect the power and ground wires.
Once out of the cabinet, use a 5/16" nut driver to remove the four screws holding each rack slide in place and remove the track. The rubber mounts will come out with the track (new tracks include new rubber mounts). Clean any residue from the track mounting area inside the tub before installing the new track. This whole replacement process should take a total of 3-4 minutes per side.
To finish up, just reverse the process. When sliding the dishwasher back into place, make sure the fiberglass insulation stays in place completely around the outside of the tub.
Because the tile on my kitchen floor does not continue under the dishwasher (tile was installed after the cabinets), it was absolutely necessary to turn in the leveling feet to get the appliance out. Since this also makes it very difficult to get a wrench around the plastic feet, I used a very small socket (3/16"?) on the top of the leveling feet stems. This makes it really easy to turn the feet.
I the appliance designers had engineered things better by fastening the tracks from inside the tub, this would be a 5-minute job. But it's still not bad at all.
Other Parts Used:
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John from LAFAYETTE, IN
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
13 of 13 people
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The right top side rack can apart. Wasn't able to reassemble.
I turned off the power to dishwasher first. Removed bottom plate to get to leveling legs. Lowered the legs as to be able to pull and skid dishwasher out from under counter.
Once dishwasher is removed from under locate the 4 screws on right side that hold racks remove them.
I would recommend replacing both skids on both side while you have the dishwasher pulled out.
Very easy to replace new rack slid once old rack removed.
The rack come assembled with skid and plastic holders.
This repair is a 10 minute repair per side.
Thanks Bob Seese
Once dishwasher is removed from under locate the 4 screws on right side that hold racks remove them.
I would recommend replacing both skids on both side while you have the dishwasher pulled out.
Very easy to replace new rack slid once old rack removed.
The rack come assembled with skid and plastic holders.
This repair is a 10 minute repair per side.
Thanks Bob Seese
Other Parts Used:
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BOB from CUYAHOGA FLS, OH
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Difficulty Level:Very Easy
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Total Repair Time:15 - 30 mins
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Tools:Socket set
5 of 5 people
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The track that allows top rack of dishwasher broke on both sides
Removed screws holding dishwasher in place. This dishwasher has one one the left and right side after you open the door hidden behind a plastic hole cover that you can pry out of place with a putty knife or some other thin tool. After this pull the dishwasher out about halfway and there are 4 screws on each side of the dishwasher (on the outside) that hold the top track assemble. Just unscrew these with the appropriate sized socket, remove the old track and screw in the new track. Super easy. Anybody can do this.
Other Parts Used:
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Robert from TERRELL, TX
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Difficulty Level:Very Easy
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Total Repair Time:15 - 30 mins
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Tools:Socket set
5 of 5 people
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Left side dishrack track broke. Wanted to install new one.
Thought this would be much easier than it actually was. Long story short, ended up calling is an appliance professional to install the part.
Other Parts Used:
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Stacey from VESTAVIA, AL
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Difficulty Level:Difficult
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Total Repair Time:More than 2 hours
5 of 6 people
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Left and right upper dish rack slide track started losing bearings, plastic holding left side completely fell apart and top rack fell down. The upper rack adjuster also broke as a result.
Make sure you have everything you need before you start. The upper rack adjuster broke when the left track failed and needed to be replaced. Although only the left side track failed, the right side would have soon enough.
This repair was fairly simple. First, toggle the circuit breaker off and turn off the water supply under the sink. Remove gray plastic covers to expose and remove Phillips head screws on each side of inner door frame then remove plastic kick plate before sliding the dishwasher out roughly 20”. The insulation needs to be folded back (tab release back bottom corner) to expose the four rack fasteners on each side. A small socket bit (I used a slow speed hand drill) makes quick work of removing old tracks but make sure one hand is inside on the track to catch what’s left of it. Replace both tracks (the second will fail) arrow pointing up using the fasteners you removed. Reset the insulation and make sure water, drain and electrical connectors are all in good order before sliding dishwasher back and fastening side frame screws to adjoining cabinets (tip: use painter’s tape or similar to keep screw head connected to screwdriver). Replace plastic caps and the kick plate. I had to replace the upper rack adjuster before reinstalling the upper rack on the new tracks. Check the bottom filter and reservoir for any plastic bits or ball bearings and remove them before turning power and water back on. Enjoy not having to hand wash dishes again. For me, about 40 minutes.
This repair was fairly simple. First, toggle the circuit breaker off and turn off the water supply under the sink. Remove gray plastic covers to expose and remove Phillips head screws on each side of inner door frame then remove plastic kick plate before sliding the dishwasher out roughly 20”. The insulation needs to be folded back (tab release back bottom corner) to expose the four rack fasteners on each side. A small socket bit (I used a slow speed hand drill) makes quick work of removing old tracks but make sure one hand is inside on the track to catch what’s left of it. Replace both tracks (the second will fail) arrow pointing up using the fasteners you removed. Reset the insulation and make sure water, drain and electrical connectors are all in good order before sliding dishwasher back and fastening side frame screws to adjoining cabinets (tip: use painter’s tape or similar to keep screw head connected to screwdriver). Replace plastic caps and the kick plate. I had to replace the upper rack adjuster before reinstalling the upper rack on the new tracks. Check the bottom filter and reservoir for any plastic bits or ball bearings and remove them before turning power and water back on. Enjoy not having to hand wash dishes again. For me, about 40 minutes.
Other Parts Used:
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William from JACKSON, NH
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers, Socket set
4 of 4 people
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The little ball bearings were droping into the bottom of the diswasher from the tracks.
I basically used the instructions provided with the "Your Order Has Shipped: email from you. It was quite easy. Thank You!.
Other Parts Used:
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James from KNOXVILLE, TN
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Socket set
4 of 4 people
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basket rail repair
unplug, disconnect water, remove all screws holding the machine in the cabinet. slide out the machine to access the 4 bolts hold the rail. Have a prop to hold basket in place as you remove old rail> Plastic clips front and back, hold the basket to the rail. Be careful not to break, not include with the replacement rail. If you are not handy with tools and no insight...hire it done
Other Parts Used:
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JERRY from BUCYRUS, KS
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
3 of 3 people
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Dish rack slide arms losing ball bearings
Unscrewed mounting screws, pulled dishwasher out halfway, replaced arms, 4 screws each side .....very simple 30 min tops. Parts perfect and quick delivery!
Other Parts Used:
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Royce from GREENSBORO, NC
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
2 of 2 people
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Questions and Answers
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DANIEL
June 12, 2019
When asking for the left or right rail, is that when facing the dishwasher? Thank you.
For model number KUDE48FXWH5
Hello Daniel, thank you for asking. Left and right is determined when facing the dishwasher.
75 people found this helpful.
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Kim
March 20, 2019
Does this include the roller and barrings?
Hello Kim, thank you for your question. Yes, this part does include the rollers and bearings. I hope this helps!
37 people found this helpful.
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JUDY
May 16, 2019
Do you have to pull the dishwasher out from the countertop to replace left side track #ps12584376?
For model number MDB8959SBB3
Hello Judy, thank you for your question. Yes, you will have to pull the dishwasher out. You will need to make sure any screws securing the dishwasher are removed at the top front of the dishwasher under the counter and above the top of the dishwasher. Then pull the dishwasher out exposing roughly 18" of each side of the dishwasher then use a socket to remove the screws holding the tracks in place, 4 in total on each side. Then install new tracks and slide dishwasher back into place and secure. I hope this helps!
31 people found this helpful.
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Darrell
November 7, 2018
Need tracks for upper drawer.Drawer dose not close smooth.
forum some stainless steel bb's in bottem of washer.
For model number KDTM345DSSO
Hi Darrell,
Thank you for your question. The part number listed under your model number for the left side track is PS12584376 and the right side track is PS12584377. I hope this helps. Thank you and have a great day!
7 people found this helpful.
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Carol Papps
December 5, 2019
How does the part come off and how do we replace it
For model number mdb8979sfz2
Hello Carol, thank you for writing. Yes, the part does come off. First you will need to remove the screws securing the dishwasher to the counter to be able to pull it out far enough to access the screws that hold the tracks in place. There should be 4 screws to remove for each track. Good luck with your repair!
6 people found this helpful.
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Jennifer
February 7, 2020
The solder broke on our top left side of the top rack. So now there is part of the slide on the dishwasher and part on the rack. Will this part work to fix it? Do i need to buy any additional parts? Thank you.
For model number maytag mdb8959sfz4
Hi Jennifer. If all you need is the rail then this part will fix it. Thank you for your question and good luck with your repair.
5 people found this helpful.
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WES
February 19, 2020
Does partselect number ps12584376 - dishwasher dish rack slide track - left side, does this part come complete or is it a part that replaces a part of the rack. In other words will I have everything I need to completely replace the track? Mine has broken but I do not see where so I want the complete track assembly for the left side.Thanks for the reply...
For model number KDTE234GPS0
Hello Wes, Thank you for the question. This is the complete Left Side Tracking minus the Screws, PartSelect Number PS11752521. The original can be reused as well. We hope this helps.
3 people found this helpful.
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Neil
March 9, 2020
Finding ball bearings in the bottom of the dishwasher and the top rack is acting loose. What part has the bearings and what is the part replacement number
For model number kdfe304dss0
Hi Neil, thank you for your question. You would likely need to replace the tracks for your rack. That would be these parts here: PS12584376, and PS12584377. Good luck with your repair.
3 people found this helpful.
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Perry
July 14, 2021
Will I need any additional parts other than the right and left slide rails for the upper dish rack? All of my ball bearings have dropped out and the rails are now shot. What about clips and end caps on the rails? Anything?
For model number KDFE304DSS0
Hello Perry, Thank you for the question. The Dishwasher Dish Rack Slide Track includes all of the bearings and clips. We hope this helps!
3 people found this helpful.
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Joelle
October 8, 2021
Looks like all questions pertain to the left upper rack.. I have part of the rack still attached to inside of dishwasher and part attached to rack .. I thought I would need screws to reattach but now wondering if I need to replace the whole track as a whole ..
For model number Jdb9200cws2
Hi Joelle,
Thank you for your question. There should be screws that secure the track to the inside wall of the dishwasher. Try tightening them to see if this helps. If it doesn't, you will likely need to replace the left-side track. The part number listed under your model number for the left-side track is PS12584376. If you would like to place an order for it, you may order it either online or by calling our customer service line and anyone will be happy to assist you. We hope this helps! If you have any questions, please let us know.
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Related Parts
Model Cross Reference
This part works with the following models:
PartSelect Number: PS12584376
Manufacturer Part Number: W11259785
Manufacturer Part Number: W11259785
Brand
Model Number
Description
Kenmore
66512833K311
Dishwasher
- Kenmore Dishwasher Model 665.12833K311 (66512833K311, 665 12833K311) Parts