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★★★★★
★★★★★
Jason B - November 20, 2023
Verified Purchase
Parts were good but not the problem
Took a gamble on whether or not this would fix the violent bouncing around this washer would do. Didn’t change a thing. Looked at all the other suggestions and couldn’t see anything wrong. The tub is simply out of balance and it’s not available. Kicked it to the curb for scrap. Talked to an appliance guy who said there is no fix that he has heard of yet for these type of washers. Bought a different one ??
★★★★★
★★★★★
Darren L - October 16, 2023
Verified Purchase
Great part - easy to install
My washing machine was shaking so bad it was trying to walk out the front door. I made the mistake of googling dishwasher repair, some guy came to the house and charged me $275 to do something. I don't know what, it was a bunch of gobbly gook words and it stopped it momentarily. 3 hrs later back to the same issue. When I called the guy he says he can get the some parts to fix it but it would be another $300.00. I looked up some of the causes and the most likely was the suspension. I watched the video on this site and it looked easy. The parts arrived a couple/few days later (I paid half of what the other guy wanted to charge) and I set out to make the repair. It wasn't quite as easy as it looked but I figured it out. (they are very stiff, I recommend using a strong cord/string/wire/zip tie loop to pull them through the hole). Instantly fixed and been great since.
★★★★★
★★★★★
Julie T - February 19, 2023
Verified Purchase
Easy to replace but wasn’t the part we needed
It turned out to be the wrong part! My husband watched some videos on your website and figured out it was the hub. The videos are vary helpful and doesn’t take long for delivery.
★★★★★
★★★★★
Benjamin C - March 16, 2022
Verified Purchase
Vibrating washer on spin cycle
The parts I received were the same as the parts I removed, the kit had all of the necessary parts to replace the suspension rods and all associated bushings, The instruction video was very helpful. I also replaced the drum drive hub at the same time and the washer is operating like new again.
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Customer Repair Stories
Average Repair Rating: 3.4 / 5.0, 5 reviews.
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing installation instruction that matched.
Washer wobble during spin cycle.
Watched a video to get a general idea. Moved washer to garage. Raised lid, supported with s-hook and light chain. Front springs were easy, except no hole for the rod to hang in so used chain and small screwdriver through mounting hole. Back springs were not as easy. Finally removed the back panel to get to the rods. Bingo, much easier and only took 5 min to remove the back panel. reassemble and she works like a charm. Suggest to find a video reflecting your particular brand and model as all are similar but uniquely different. Easy project though.
Other Parts Used:
Jesusa from JEFFERSON CTY, MO
Difficulty Level:
Easy
Total Repair Time:
1- 2 hours
Tools:
Nutdriver, Screw drivers
15 of 15 peoplefound this instruction helpful.
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Replacing shock absorbers on Maytag washer
Used video provided,but while reinstalling shocks pull the shock absorbers thru holes in washer deck using a stiff wire or a metal coat hanger will also work. This made installation so much easier!
Other Parts Used:
William from JAX BCH, FL
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Screw drivers
8 of 8 peoplefound this instruction helpful.
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On spin cycle the washer would bounce all over the was room
I watched the supplied video when I purchased the parts
Other Parts Used:
Brian from CONROE, TX
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Nutdriver, Pliers
6 of 6 peoplefound this instruction helpful.
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Washer was bouncing everywhere
Unscrewed the screws. Lifted the top and supported it. Took back off washer also. Had someone help "recommend ". Was fairly easy to remove old and replace the new suspension. Old springs were wore out. New ones work perfect.
Watched your videos. Knew I didn’t have the strength to do it myself. Contacted my son, he came by and using your instructions( you made me look very knowledgeable) it was done in short order!
Other Parts Used:
Karen from Merritt Island, FL
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
1 personfound this instruction helpful.
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16 questions answered by our experts.
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Brian
March 17, 2018
Does this part number contain a full set of 4 rods to completely renew the suspension for the whole washer?
For model number MVWC555DW0
Hello Brian, Thank you for your inquiry. Yes, this kit contains a full set of four rods. Hope this helps!
36 people found this helpful.
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Charley
May 27, 2019
I see this comes with all 4 rods. Does it also include the suspension rod supports? (parts 17 & 18 on the diagram)
For model number WTW5000DW0
Hi Charley, thank you for your question. Yes, this also includes the supports. Good luck with your repair.
13 people found this helpful.
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Timothy
August 6, 2021
My Whirlpool washer shakes violently while spinning. Could the suspension rods need replacing if none are broken?
For model number WTW5000DW2
Hello Timothy, Thank you for your inquiry. There may be other damage to them, so we would recommend replacing them. We would also recommend checking the tub wear pads, the drive hub and the drive pulley. Also make sure that the leveling legs are evenly balanced and that the washer load is balanced and not overloaded. Hope this helps.
The drum in the washer seems loose. It can be rocked from side to side and makes the washer squeak when in use. This just happened very suddenly. Guessing the problem is with something dealing with suspension?
For model number WTW5000DW1
Hello Toni, Thank you for the question. It is most likely a broken Suspension Rod, PartSelect Number PS12347546. I suggest checking the rods for damage. Hope this helps!
5 people found this helpful.
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Jon
February 1, 2020
Do what all dose the kit come with? I need springs retainer balls for the top and the rods?What are my options?
For model number mvwc5654fw1
Hi Jon. Yes it includes rods, springs, retainers and washer. Thank you for your question and good luck with your repair.
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Sandra
July 20, 2021
Does the suspension rods kit have everything that I need to repair my washer
For model number wtw5000dw2
Hello Sandra, Thank you for the question. This kit includes everything needed to replace the Rods in the appliance. We hope this helps!
3 people found this helpful.
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Gerhard
June 17, 2019
What is the length of the suspension rod. Is the length important to match???? do springs and rod have to be lubricated. what oil is recommended.
For model number wtw5000dw
Hello Gerhard, thank you for inquiring. Based on the model number for your washer, this is the correct replacement Suspension for it. It includes four and they are approximately 22.5" long. For the rest of the information about lubrication, you will need to reach out to Whirlpool directly. Please feel free to get back in touch with us if you need to. Thank you.
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Stanley
June 17, 2019
The washing machine still hits the sides of machine even after I replaced the suspension rods on my Whirlpool washer. Any suggestions what the problem might be? Thanks
Hi Stanley,
Thank you for contacting us regarding this situation. If the tub in your washer is still hitting the sides of the washer, there are some parts that you will need to check to see which one is causing the issue. You will need to check the suspension rod supports, the drive pulley and the belt. I hope this helps.
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Brennin
October 18, 2021
Can I order just one support
For model number MVWC565FW1
Hello Brennin, Thank you for the question. Since it is recommended all of the Suspension Rods be replaced together, they are only sold as a kit and not individually. We hope this helps!
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Chris
January 13, 2022
My husband replaced the hub assembly. We recalibrated, now it makes an unbalanced crashing sound. The machine only has 2 plastic cups???? Why are the other 2 missing? Wish this happened while it was under warranty & not 2 days after it ended! Can't find. suspension rod replacement parts with this part #W10800122 that is on the rod??????? Please help.
For model number WTW5000DW3
Hello Chris, thank you for your question. The Suspension Rod Kit is PartSelect Number PS12347546. Yes, this kit contains a full set of four rods and supports. We have an installation video for you to access. We hope to hear from you soon.
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