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Gilbert
April 30, 2018
Will not defrost , freezer motor noise . Ice build up in freezer . Then top frig won’t cool, when this happens. Manual defrost , 4 days . All works again 3-4 weeks at the most . Is there a computer part that tells it to defrost?
For model number WRF560SEYM01
Hi Gilbert,
Thank you for your question. If there is ice buildup in the refrigerator, there could be a clogged drain. Food or other particles, can become trapped in the drain and as the the freezer defrosts, and cools ice can build up. You will need to check the drain for obstructions. The issue may be with the electronic control board, you will need to test it with a multimeter to verify if it is working correctly. You will also need to check the thermistor and the defrost heater. I hope this helps. Thank you and have a great day!
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Gary
January 15, 2018
My technician tested this refer and found interface control board was not sending out power. Can you provide part number for replacement? Thank you.
For model number WRF560SMYM04
Hello Gary, Thank you for your inquiry. The part number for the interface/dispenser control board assembly is W11082837. It comes with the overlay and buttons. Hope this helps!
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Kevin
September 6, 2023
Heard freezer motor noise. Discovered some frost buildup in the back of the freezer. Freezer temp dropped, fridge temp dropped. Found out there was only some ice buildup on the top of the evaporator the bottom was clear. Manually defrosted and currently works. Was told by a technician that this is a temporary solution and that I would need a new controller. Is this the case? If so which controller do I need? Part #W11082844 or Part# W11035836.
For model number KRFF300ESS01
Hello Kevin, thank you for your question. According to our research, if there is frost buildup in the refrigerator, there could be a clogged drain. Food or other particles can become trapped in the drain and as the freezer defrosts and cools, frost can build up. You will need to check the drain for obstructions. If this is not the issue, you may need to replace the electronic control board, part number PS11773172, to fix the issue. We hope that helps!
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