Dryer Drum Support Roller WPW10314173

1. disconnect power,gas and vent lines
2. pop off top of unit
3. remove front of dryer
4. lay unit on its back
5. remove drum and replace pulley assembly,belt,drum rollers of which it has 2 rear and 2 front
6. reverse above and then remove filter-vent housing and scrape off old seal install new seal
7. re-connect power,gas and vent use again
8. only sad part to whole job was seeing how cheaply whirlpool now makes thier products

The repair was fairly easy. The most timely part of the repair was removing the twelve screws from the back panel to expose the repair.

the job would have gone faster if the right parts had been sent in the first place. I would have never paid for two day shipping. In the repair, I removed the rear panel, clipped the plastic triangle holding the bearing, installed the new bearing and new clip.

First my son and I moved the dryer to the garage as we believed there would be a lot of lint possible during disassembly. Used a flat head screwdriver to pop the top from dryer housing. Then removing 2 nuts to facilitate the removal of the front of the dryer. The drum was able to be removed to diagnose the offending drum roller wheel. The drum roller wheel has experienced a failure as it had melted off of the metal spacer. Removing it and replacing with the new one was pretty easy. We then used a shop vac and an air hose to clean out all the lint, coins, paper clips and lost jewelry. Surprisingly there was not a single sock in there. Put it all back together in reverse order and plugged it in and now spins like a dream.

I just followed the videos I received with the order and everything went really well. This dryer was a little different than the video, but the process was the same. The HE3 does require 4 drum rollers and I had only ordered 2. However, there was only one bad roller, so I installed both on the back of the drum. The two front rollers are pretty easy to get to if they go bad. The idler pulley was completely worn out with an 1/8 inch groove worn off to one side. PartSelect made this an easy project!

I'm still waiting on my idler pulley. It arrived at Fed EX depot in Tracy CA on December 14th and has still not been shipped. So it is pretty fucking hard for me to install it! Maybe if you had customer service that would answer their phones or reply to my Emails would be helpful

Used putty knife to release catches on dryer top. Removed two screws in Lint Filter cover. Used Nut driver to remove the screws holding the front on. Removed the drum and had easy access to all the parts I was having trouble with. I believe the real problem was the Idler pulley but since I was already there I replaced the drum rollers also. While drum was out I vacuumed the inside of the cabinet. After parts were replaced i put everything back together in reverse order. Very Easy

Removed the drum from the machine. This involved taking the dryer almost completely apart. However, it wasn't that difficult. The hardest thing was remembering where everything went to put it back together. So far so good. Replaced the read drum seal as this was the most likely cause of the problem. The rollers were replaced too since that was a possible cause and the machine would be apart anyway.

Videos are excellent to open and access internal parts. It turned out a rat was killed in the blower fan when we first encountered the problem. This prevented the blower from turning which interfered with motor function.

This required removing drum & belt, disconnecting motor clips, blower belt, and blower housing. The blower housing needed to be disassembled. Having a 5/16” & 1/8” ratcheting nut driver makes this process much easier. Don’t try this with a wrench.

After getting rid of the rat and decomposition, we sanitized the entire housing with soap & chlorine bleach.

Reassembly was uneventful and relatively easy. We ended up replacing 4 rollers, 2 belts (drum belt & blower belt), the thermistor which was damaged as a result of the blocked blower.

Raised the front of top panel with the putty knife and the front panel was unscrewed as the video showed. The drum slid out after the belt was released.

My machine had 4 rollers, which was not shown in the schematics. So I replaced the back, cleaned the front ones and works great for now. Plan to replace the front later.

Removing the tri rings is much easier if cut w wire cutters. Otherwise waist lots of time to get them off. Just buy new ones.