Part Location Diagram of WP8268961 Whirlpool Friction Sleeve
See part 13 in the diagram
Replacing your Whirlpool Dishwasher Friction Sleeve
( Grid squares measure 1x1 inch )
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Friction Sleeve

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27 Reviews
$9.53
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PartSelect Number PS11745488
Manufacturer Part Number WP8268961
Manufactured by Whirlpool
Product Description

Friction Sleeve Specifications

This part helps to keep your door quiet when it opens and closes.
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Part Videos

Replacing your Whirlpool Dishwasher Friction Sleeve

Replacing your Whirlpool Dishwasher Friction Sleeve
Troubleshooting
This part fixes the following symptoms:
Door latch failure | Door won’t close | Noisy
This part works with the following products:
Dishwasher.
This part works with the following products:
Whirlpool, Kenmore, Maytag, Amana.
Part# WP8268961 replaces these:
AP6012281, 8268961, WP8268961VP
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Customer Reviews
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27 Reviews
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Customer Repair Stories
 Average Repair Rating: 4.3 / 5.0, 11 reviews. What's this?
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Sorry, we couldn't find any existing installation instruction that matched.
Door will fall down after opening
unscrewed dishwasher from cabinet ...,moved out slightly....while door closed ...reached with long nosed pliers door spring pulled forward...and allowing white plastic part that fits through sleeve and fit new sleeve over it...pulled spring attaching white plastic part and pushed unit back to cabinet and replaced screws DONE.
Other Parts Used:
  • Arthur from YORKTOWN HTS, NY
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
39 of 48 people found this instruction helpful.
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Friction sleeve
Make sure you order 2. One on each side
Other Parts Used:
  • Dave from PALM BAY, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
14 of 15 people found this instruction helpful.
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friction sleeve broke
Unscrewed the top of the dishwasher from the counter top and slid the appliance out part way in order to reach the door spring. I loosened he spring from the bracket then slid the sleeve over the bracket. I reattached the spring to the bracket, slid the dishwasher back in and screwed it to the top just like it was prior to removal. Easy as pie.
Other Parts Used:
  • Roxy r from GERMANTOWN, TN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
11 of 12 people found this instruction helpful.
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Friction sleeve(s) on door levers cracked and fell off.
This procedure assumes that the DW water connection and drain are flexible. Remove Phillips head screws (2) mounting top front of DW to underside of counter. Grasp door and gently coax DW outwards approximately 1 foot. WEAR SAFETY GOGGLES. On RHS check lower end of door spring and note in which notch the spring sits. On RHS, grasp white plastic connector ("hinge bushing", with spring looped around one end), stretch the spring while carefully lifting other end of connector up, out of slot in door hinge lever. Pry door hinge lever 1/8" away from DW body while sliding friction sleeve over its end. Work friction sleeve past hinge hook, past wider section, into narrower slot (about 2" from end of hinge hook). Raise door to closed position. Insert and hold lower (90 degree) end of spring into the same notch that it was originally in (mine was in the 5th from the front). Loop the door end of the spring into one end of the white plastic hinge bushing, then insert the other end of the bushing into the door hinge lever's hook while stretching the spring. It does not require much strength. CAUTION: If the lower end of the spring is not properly inserted and held in the notch, it can pop out and possibly injure you! Repeat for the LHS. Push the DW back in place, and reinstall the two mounting screws.
Other Parts Used:
  • Stephen from LEBANON, NH
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
11 of 13 people found this instruction helpful.
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Friction sleeve had torn, resulting in dishwasher door 'falling' when opening.
I unscrewed the dishwasher from the counter (two screws under the countertop), and pulled it out about a foot so I could access the friction sleeve. I used a needle nosed pliers to slip a spring latch off the door. Then I slipped the new friction sleeve on and reattached the spring. Tested the door. Success! Super easy. About 5 minutes of work.
Other Parts Used:
  • Jm from OSHKOSH, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers
6 of 6 people found this instruction helpful.
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door would fall down when unlatched
Removed the bottom plate/cover. Unscrew top from bracket. Lucky,had just enough room to pull washer out. Only 6 in. Sleeve had broken off. Needle nose plyers to unhook spring. Slide sleeve over hinge. Hard Part///. Pull spring back into place. with door shut. good luck.
Other Parts Used:
  • eugene from REVERE, MA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
5 of 5 people found this instruction helpful.
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The door had no resistance when opening it
You only need to pull it out about 6 to 8 inches and you don’t need to disconnect anything to slide it on
Other Parts Used:
  • LINDA from ROSEVILLE, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
4 of 4 people found this instruction helpful.
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Door was falling down quickly
Only one friction sleeve was broken. So I pulled out the dishwasher to see how the one on the other side went on. It was very easy to replace and I replaced both. Unit works fine now.
Other Parts Used:
  • Chris from VALLEY STREAM, NY
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
4 of 4 people found this instruction helpful.
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Friction sleeve came apart ....would not hold door in place
Pull dishwasher out a few inches. Disconnect spring from plastic connector with long nose pliers. Remove connector. Replace friction sleeve. Replace connector.Reconnect spring to plastic connector. This completes repair.
Other Parts Used:
  • Gary from WAUKEE, IA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers
3 of 3 people found this instruction helpful.
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Dishwasher door drops quickly to wide open position when unlatched
Rubber friction sleeves on each side of the door provide resistance to prevent the door from quickly opening when unlatched. Over time the friction sleeve may crack and fail. Two friction sleeves are required for repair. Install a new sleeve on each side of the dishwasher door near the spring connector at the bottom.

Open dishwasher door.

Remove the screw from the left and right bracket at top of dishwasher door opening. Brackets secure the dishwasher to the countertop.

Gently pull the dishwasher forward to expose the door spring on each side of door at bottom.

Unhook the plastic spring connector from the left door spring hook by pulling the connector slightly forward and lifting from the door spring hook. Remove the old friction sleeve if still in place by sliding over the door connection hook. Discard the old sleeve.

Insert the new friction sleeve over the door spring connector hook and push until the friction sleeve is in position completely past the spring hook. Reconnect the plastic spring connector to the door hook.

Repeat for right side of door.

Close and latch the dishwasher door. Unlatch the door. The door should remain in the nearly closed position held in place by the friction sleeves.

Slide the dishwasher back to the original position under the counter top.

Insert the screws in the top brackets to secure the dishwasher.
Other Parts Used:
  • Gene from BATON ROUGE, LA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
3 of 4 people found this instruction helpful.
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Questions and Answers

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12 questions answered by our experts.
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Robert
October 29, 2017
Are there friction sleeves on both left and right door spring assemblies?
For model number GU2275XTVY0
PartSelect logo
Hi Robert, Thank you for your inquiry. The friction sleeves are sold separately and you will need one for each side of the door. I hope this helps. Thank you and have a great day!

21 people found this helpful.

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Terry
March 14, 2019
Do I have to have friction sleeves? It will be really hard to pull the dishwasher out to install new ones because of new flooring.
For model number WDF530PLYW6
PartSelect logo
Hello Terry, Thank you for the question. This part helps to keep your door quiet when it opens and closes. It is not a necessity for the door to work but it might make a lot of noise. Hope this helps!

13 people found this helpful.

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Joe
July 9, 2019
Can I replace the friction sleeves myself w/o a service call. How do I do it?
For model number WPD540PADM3
PartSelect logo
Hello Joe, Thank you for the question. Other customers have said it was a easy repair. here is a post from another customer. "This procedure assumes that the DW water connection and drain are flexible. Remove Phillips head screws (2) mounting top front of DW to underside of counter. Grasp door and gently coax DW outwards approximately 1 foot. WEAR SAFETY GOGGLES. On RHS check lower end of door spring and note in which notch the spring sits. On RHS, grasp white plastic connector ("hinge bushing", with spring looped around one end), stretch the spring while carefully lifting other end of connector up, out of slot in door hinge lever. Pry door hinge lever 1/8" away from DW body while sliding friction sleeve over its end. Work friction sleeve past hinge hook, past wider section, into narrower slot (about 2" from end of hinge hook). Raise door to closed position. Insert and hold lower (90 degree) end of spring into the same notch that it was originally in (mine was in the 5th from the front). Loop the door end of the spring into one end of the white plastic hinge bushing, then insert the other end of the bushing into the door hinge lever's hook while stretching the spring. It does not require much strength. CAUTION: If the lower end of the spring is not properly inserted and held in the notch, it can pop out and possibly injure you! Repeat for the LHS. Push the DW back in place, and reinstall the two mounting screws. " Hope this helps!

13 people found this helpful.

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Paul
February 7, 2019
Does the friction sleeve part no.Ps1174588 come as a pair for $5.35 or is it $5.35 each? We have had our dishwasher just over a year and both failed.....
For model number wdt710pahwo
PartSelect logo
Hello Paul, Thank you for your question. This part is sold individually. If both have broken you will need to order a quantity of two. Hope this helps!

7 people found this helpful.

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Gita
May 25, 2022
Where does this go, in door or machine?
For model number WDF520PADW7
PartSelect logo
Hello Gita, Thank you for writing, We suggest watching the How to Video posted on the site for installing this Sleeve. It will show the location and how to install it. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!

6 people found this helpful.

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Jimmy
August 20, 2019
Dishwasher door seems to have no tension up or down. What is wrong?
For model number WTD720PADM2
PartSelect logo
Hello Jimmy, Thank you for your inquiry! We believe the tension spring may need to be replaced within your dishwasher door. The tension spring is a spring in your door that ensures your door does not fall open too quickly. The part number for your replacement tension spring is PS11753142 on our website under your model number. We hope this helps!

5 people found this helpful.

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John
January 31, 2020
Does this friction sleeve come as only one required? Right side only? Looks easy to slide back on. Is it self explanatory?
For model number mdbh949pab1
PartSelect logo
Good Day John. Thank you for your question in regards to PartSelect Number PS11745488. The friction sleeves are sold separately and you will need one for each side of the door. The following are instructed posted by another customer in order to replace this part: This procedure assumes that the DW water connection and drain are flexible. Remove Phillips head screws (2) mounting top front of DW to underside of counter. Grasp door and gently coax DW outwards approximately 1 foot. WEAR SAFETY GOGGLES. On RHS check lower end of door spring and note in which notch the spring sits. On RHS, grasp white plastic connector ("hinge bushing", with spring looped around one end), stretch the spring while carefully lifting other end of connector up, out of slot in door hinge lever. Pry door hinge lever 1/8" away from DW body while sliding friction sleeve over its end. Work friction sleeve past hinge hook, past wider section, into narrower slot (about 2" from end of hinge hook). Raise door to closed position. Insert and hold lower (90 degree) end of spring into the same notch that it was originally in (mine was in the 5th from the front). Loop the door end of the spring into one end of the white plastic hinge bushing, then insert the other end of the bushing into the door hinge lever's hook while stretching the spring. It does not require much strength. CAUTION: If the lower end of the spring is not properly inserted and held in the notch, it can pop out and possibly injure you! Repeat for the LHS. Push the DW back in place, and reinstall the two mounting screws. We hope this helps. Best Regards.

3 people found this helpful.

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Mike Kulzer
December 26, 2017
When we have the door fully open it comes back up half way (won't stay fully open). Both door springs look to be in good shape. Any ideas on how to fix this issue?
For model number DU1300XTVT8
PartSelect logo
Hi Mike, Thank you for your question. If you are opening the door all the way and it is closing part way on its own, then the door spring tension may not be adjusted correctly. To adjust the door spring tension first unhook the spring from the rear leg of the dishwasher. Then with a 5/16" nut driver or hex socket, remove the screw from the tensioner. The screw can be put into one of three holes in the front leg of the dishwasher. If the door closes by itself, move the tensioner to a higher number hole and replace screw. I hope this helps. Thank you and have a great day!

2 people found this helpful.

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Thomas
October 12, 2021
How many are in the package?
For model number WP8268961
PartSelect logo
Hello Thomas, Thank you for the question. The Friction Sleeve is sold individually. We hope this helps!

2 people found this helpful.

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Thaddeus
March 14, 2022
I recently found a part laying on the floor that I didn't know where it came from. A week later, I have found that the dishwasher door falls open. When looking for solutions, I have now discovered that the part I found was a friction sleeve. It was split open, so I would need to replace. However, looking at other questions here, The fact that the door falls open (e.g. no tension at all), do I maybe need to replace the springs as well? If so, is there one on each side?
For model number wdt720padm1
PartSelect logo
Hi Thaddeus, Thank you for your question. If your door is not opening and closing properly, there are some parts that you will need to check to see which one is causing the issue. You will need to check the door hinges, the door springs, the friction sleeve and the hinge bushings. Once you have determined the part you need, please feel free to call customer service. We are open 7 days a week and anyone will be happy to assist you. We look forward to hearing from you!

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Model Cross Reference
This part works with the following models:
PartSelect Number: PS11745488
Manufacturer Part Number: WP8268961
Brand
Model Number
Description
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