Average Repair Rating: 2.8 / 5.0, 1 reviews.
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Unit changing modes spontaneously - becoming unusable and dangerous.
The microwave unit is installed above the stove and suffers from overheating, especially if there is a lot of steam. The unit dates from 2007 and we had the same repair in 2014. The steam kills the electronic control board which is in the door of the microwave. The symptoms were spontaneous switching between operating modes, which had become annoying and dangerous. The steps to open/replace are: Find a cardboard box that matches the open space below and wedge it in tightly as a support for the insert in the front door. The insert comes out with a few visible screws and “invisible” tabs along the top and bottom (5 each). Pry the thin metal housing open to release the tabs, using clothespins to hold it open at each location so the whole side comes out at once. Lay the control panel onto the support box taking care to not stress the 6-wire cable at the bottom of the side hinge. Unscrew the plastic covering over the control panel. Unplug the wiring harness on the board, using needle nose pliers to pull carefully out. There may be a release barb to squeeze. Remember to clean the inside of the window before reassembling.
Other Parts Used:
peter from TEMPE, AZ
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
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5 questions answered by our experts.
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Kim
November 30, 2018
I keep getting this msg: F9.Q touch communication. I’ve cut power off at the breaker and unplugged trying to do a hard reset. Unfortunately, the keypad works sporadically but still receive said msg. Is this the part i need to fix this issue?Thanks in advance!
For model number GH7208XRQ1
Hello Kim, Thank you for the question. The F9 Error code generally means there was a power surge and it may have shorted the relay board. Normally the Board, PartSelect Number: PS11745310 will need to be replaced. Thank you for your inquiry, good luck with this repair!
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David
November 16, 2019
Does this part work on the above Whirlpool model number microwave?
For model number GH7208XRB-0
Hello David and thanks for writing.
No, but Part Number: WPW10403039 is in the list of compatible items for your model. We hope this helps. Please contact us anytime.
Do you have any instructions on how to replace this board? (part# 8206602) looks like i need to remove the door assembly to get to it. Note: Display lights up but none of the touch functions respond. Got an f9.Q error code before the display quit functioning completely. Display would flicker on and off during use for the previous week. Thank you
For model number GH7208XRS2
Hi Bob, Thank you for the question. To access this board, First unplug appliance. Open the door and pull the two tabs and remove the center air flow screen from the top of the cabinet. Remove the four screws from the right panel cover and then pull the cover forward, to remove it. Remove the screw from the right panel to remove the Relay Control Board. Lift the panel and relay control board to unhook the two side tabs, then pull the right panel and relay control board forward. Disconnect all of the wires from the relay control board. Squeeze the locking tabs on top of the six standoffs, and pull the relay control board off the standoffs. Remove the screw from the green ground wire and remove the relay control board.Reverse the steps to reinstall. Hope this helps!
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Shawn
April 30, 2018
I recently asked a question about my kitchen aid microwave. You guys diagnosed the problem. I am interested in getting the part but i would like to watch a how to video to you guys provide anything like that? Please advise
For model number KHHC2090SSS1
Hi Shawn, Thank you for the question. Very sorry but we do not have a video for the relay control board. Here are some installation steps that may help. First you will need to unplug microwave oven. Open the microwave door and pull the two tabs to remove the air flow screen from the top of the cabinet. Next remove the four screws from the right panel cover and pull the cover forward to remove it. Remove the screw from the right panel to remove the relay control board. Lift the right panel and relay control board and unhook the two side T-tabs.Pull the right panel and relay control board forward and disconnect the wire connectors from the relay control board plugs. Squeeze the lock tabs on top of the six standoffs, and pull the relay control board off the standoffs.Remove the torx screw from the green ground wire and remove the relay control board. Hope this helps!
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STEVE
May 5, 2022
HOW DO YOU REMOVE TOUCH PAD FOR REPLACEMENT
For model number JE2160SF01
Hi Steve,
Thank you for your question. This repair is not difficult and will give you a general idea on how to install the electronic control board. Before you begin this repair, unplug the microwave from the electrical outlet and use a Phillips head screwdriver to unthread the mounting screws securing the grill. With the screws removed, open the microwave door and slide the grill to the left to remove it. Then remove the control panel mounting screw. Next, lift the control panel up to detach it. Note the orientation of the wires connected to the back of the control board and depress the locking tabs if necessary to disconnect the wires. Then use a screwdriver to remove the screw securing the grounding wire and set the panel on a sturdy surface. Next, release the ribbon connector attached to the electronic control board and unthread the screws securing the electronic control board to the housing and remove the board. Prepare the new control board for installation by removing the protective coverings. Then make sure the switch cable is inserted through the hole in the control panel housing and then place the electronic control board into the housing. Follow the steps in reverse. Plug the microwave back in and your microwave should now work for you. We hope this helps! Good luck with the repair!
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