Average Repair Rating: 4.3 / 5.0, 6 reviews.
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Agitator would not spin
replaced the agitator cogs, bearing and the O-Ring. I looked all over Houston for these part, but found them on PartSelect. Had them in about 3 days. The repair only took about 30 minutes.
First I went to this site and read what everyone had to say on leaking pumps. After finding the model number, I looked at the parts list, and found what parts I thought I would need. First I shut off the water and unpluged the washer Replacing the water pump was very easy after reading what other people had done. I pulled the washer out from the wall about 18 inches and tilted back on a 45 degree angle. The pump was now in plain sight and helt in with two slide clamps. Using a pair of plyers I remover both clamps from both hoses on the pump. By pushing to the outside of the pump I was able to remove both of the slide clamps. This allows the pump to be lifted out and off the motor shaft. As my washer had just started leaking " about one week" the pump slid off the shaft easy. There was no rust on shaft. Pump shaft has a slot in it so the pump can only go on one way. By reversing the way I removed the pump I was able to slide the new pump back onto the shaft and slide the slip clamps back over the pump. Replacing both hoses and both clamps. Now pump was in place. I pulled the washer away from the wall and slid back into place. That took care of the pump. For the top side I removed the top part of the agitator by pulling up and removing the part that holds the softner. Under this was a piece of plastic that I was able to lift out. Under that was a 12MM bolt with a rubber washer. Using a scoket set I removed the bolt and washer. Lifting up on the agitator it came right out. Pulling on each end of the agitator I was able to pull it apart. Inside was a large plastic washer and agitator directional cogs all in one piece. This piece just lifts up and off. I replaced the old piece with the new on and slid the two agitator back togeather. Setting the agitator back into the washer and put the 12mm bold and rubber washer back on. Then I put the plastic back on and set the top softer cup back in place. Snapping in the bleach dispenser was very easy, just shap into place. Pluging the washer back in, and turning back on the water I ran the washer with no clothes in it so I could check for leaks and make sure everthing was working. Repairing both parts took about 30 minutes and now the washer is like new.
Agitator began skipping and not moving through part of turn
Remove dispenser and barrier cap by hand to access cam assembly. Unbolted agitator assembly and pulled up firmly. Able to access and replace cams. Before pulling out note how assembled and make sure to put back exactly the same. Singe person using this machine for 8 years. Poor design or quality of cams to fail so soon. Family of 5 would have been through this in a few years. For only 15 dollars definitely worthwhile repair. Parts arrived in days.
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2 questions answered by our experts.
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Robert
February 27, 2018
I was told bearings are bad and can't be fixed.If this is not True ,how do I replace them
For model number WTW4800XQ2
Hi Robert, Thank you for the question. The bearing was sold as part of the outer tub assembly. The outer tub has been discontinued and is no longer sold. There is no part substitutions listed. My suggestion here would be to call the manufacturer and see if they can provide you with a substitution for these part numbers. Hope this helps!
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Pietro
March 1, 2019
I replace the clutch pulley completely. When i start the wash machine on drain and spin cycle only when it spinning it make a loud noise. Is it possible there is a worn out bearing on the gearcase but when i spin the actuator a few times i do not hear any noise. I took out the elect. Motor spin the shaft and motor spins freely and quite. I disconnected the drain pump power cord it still makes loud noise only when spinning. The only thing it could be the gearcase bearing or the actuator is rubbing inside the drum and making that loud noise but also when it's running it's a loud vibrating noise on the bottom of the transmission what a gear case before putting the clutch pulley assembly kit on i looked at the shaft that comes through and i spend it a few times it's runs smoothly there's no play in the shift. No leaks at. It's your years only
Thank u
For model number WTW4800XQ4
HI Pietro, thank you for contacting us. You may have to check your gearcase then for being the issue. You may also want to take a look at your drive block and agitator cam kit as well. Good luck with your repair.
These agitator directional cogs are commonly referred to as dog ears. They come four to a package and are usually used with direct drive washing machines.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS11742055
Manufacturer Part Number: WP3952374