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See part 17 in the diagram
Replacing your Kenmore Washer Drive Block - 2 5/16 Inch High play video
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Drive Block - 2 5/16 Inch High

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$26.74   In Stock

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PartSelect Number PS11741977
Manufacturer Part Number WP389140
Manufactured by Whirlpool
Product Description

Drive Block - 2 5/16 Inch High Specifications

This part is for large capacity belt drive and direct drive appliances.
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Troubleshooting
This part fixes the following symptoms:
Noisy | Shakes and moves | Pumps but will not spin | Will not agitate
This part works with the following products:
Washer, Washer Dryer Combo.
This part works with the following products:
Kenmore, Whirlpool, KitchenAid, Roper.
Part# WP389140 replaces these:
AP6008836, 357782, 389140, 97360, WP389140VP
Questions and Answers

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23 questions answered by our experts.
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Steve
August 22, 2017
What are the installation instructions for Roper washer RTW4640YQ0 drive Block PS11741977
Hello Steve, thank you for contacting us. We have a how to video on our youtube channel for the installation of this exact part. You can click the link below to view it, good luck with the repair! https://www.youtube.com/watch?v=MYn0_qCFdec

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Drew
April 29, 2019
When my washer starts spin cycle there is a loud grinding noise. It continues to grind but not as initially throughout spin. I can hear grinding when I turn tub by hand. What do you think it is?
For model number RTW4640YQ1
Hello Drew, thank you for inquiring. For this symptom you will want to replace either the Drive Block part PS11741977, the Drive Belt part PS11747978, or the Washer Drive Pulley part PS10057144. We hope this helps.

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Annie
April 8, 2018
How do i take the belt off of this washer and the purchasing price?
For model number 110.27812690
Hello Annie, thank you for your question. You unit, model number 110.27812690 is not driven by a belt. It is a direct drive unit that uses a Direct Drive Motor Coupling, part number 285753A. This part works between the transmission and the motor; it is only used on direct drive washers with no belt. I hope this helps!

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Kent
November 20, 2018
Why does a problem with the drive block cause the tub to shake?
For model number RTW4640YQ0
Hello Kent, Thank you for the question. If the Drive Block is damaged it can cause the tub to be off balance and cause it to shake. Hope this helps, good luck with this repair!

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Walter
January 3, 2019
My washer bumps violently at the end of a spin cycle, especially when washing towels and even with a balanced load. Machine is six years old. Never did it before until now.Also, do you have a video with the probable cause and how to repair it for me to watch and follow the instructions?
For model number 11021102012
Hello Walter, Thank you for the question. The most common issue would be a damaged Suspension Rod. They are sold as a kit. Just enter the PartSelect Number PS11703290 into the search box on the site and it will bring you tot he kit and a How To Video. Thank you for your inquiry, good luck with this repair!

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Mark
October 5, 2017
My washer is becoming increasingly louder during the spin cycle. It is only when spinning and is a constant loud low to moderate pitched whirring noise. It does not vibrate excessively but certainly sounds as if a bearing is failing?
For model number WTW4800XQ2
Hi Mark, Thank you for your question. There are a number of parts that can cause that issue. I would suggest checking your drive block, clutch assembly, and your driver belt as well. Those are the most common parts that would cause that issue. If you find that all of those parts are just fine, you may have to look into your motor, and your gearcase. Good luck with your repair.

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Brenda
October 29, 2017
Washer wouldn't agitate or spin , was told it was the lid lock assembly so i changed that , then was told it was the striker switch changed that , then was told it was control board bought a new one and changed that . After reassembling everything i did a callibration and a automatic test. It went through both processes completely . After all this it still wont agitate or spin. I did inspect the belt and it looked fine but noticed it wasn't turning .Any idea on the problem?
For model number WTW4800XQ2
Hi Brenda, Thank you for your question. I would actually suggest you check your agitator itself. Check your agitator cogs, they have little teeth on one side that can wear down over time. These would be the little parts inside of your agitator. Here is how to get to them: https://youtu.be/5pzD553U0kg . Then I would suggest checking your bearing cam and clutch assembly for any wear and tear. I hope that helps. Good luck with your repair.

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Kevin
February 4, 2019
Hello, my washer is making a noise while agitataing, weakly... spins fine, just a bit shaky. the direct drive motor coupling is in good shape, and i have replaced the cogs in the agitator, and inspected the parts in and the agitator itself, which all look good. is there a chance the drive block can be damaged to cause these symptoms, or transmission? and if so, is there a video to inspect, and part#(s), please? thanks!
For model number WTW5700SWO
Hello Kevin, Thank you for contacting us. I suggest checking the following parts: PS11743345 Suspension Spring, PS11751118 Tub Spring, PS334641 Clutch Assembly, and PS11741977 Drive Block - 2 5/16" High. Good luck with your repair!

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Vince
February 14, 2019
Am in the process of replacing the tub seal. When i removed the inner tub the dive block pulled off the shaft and is now stuck in the inner bore of the inner tub. Not sure what is holding it up from dropping out but so far not going it free. Thoughts on how this occurred and how to get the dive block out.
For model number Kenmore series 80
Hi Vince, Thank you for your question. Depending the type of washer you have, when you started the repair, did you remove the spanner nut? You will need to remove it if you have not already done so. Once you have done this, press down on the front outer edge of the basket and then rotate the basket a quarter turn and press down again and it should come loose for the drive block. I hope this helps. Thank you and have a great day!

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Barry
June 4, 2019
Washer has a squeal as soon as it starts to wash and also in spin cycle.What mite cause this
For model number 110-29522800
Hi Barry, thank you for your question. There are a couple of parts to check for this issue. The first part to check would be your direct drive motor couplings. Then you should take a look at your clutch, your drive block, your tub wear pads, and your suspension pads. Those parts can deteriorate over time and sometimes a quick inspection will tell you if they need to be replaced. Good luck with your repair.

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Part Videos

Replacing your Kenmore Washer Drive Block - 2 5/16 Inch High

Replacing your Kenmore Washer Drive Block - 2 5/16 Inch High play video
Customer Repair Stories
 Average Repair Rating: 2.2 / 5.0, 3 reviews. What's this?
    Sort by:
    Sorry, we couldn't find any existing installation instruction that matched.
    Washer made a loud banging noise at end of spin cycle, leaked water and agitator seemed loose
    After entering the model number of your appliance you will be taken to a page where all of the parts are displayed by sections. On that page about in the middle there is a heading called "Find Part By Symptom." I figured out from there which symptom the washer had and read what other people were saying and how they made the repairs. Basically I had three problem areas, Noise, Leaking and a problem with the agitator. I focused on the loud noise first and decided I needed to replace the clutch/brake assemblies. I found the clutch parts page and on that page there was a video on how to make this repair. This video is all you need to gain access to all moving parts located under the cabinet. Which ever part you are replacing, I recommend watching this video! After removing the console, back panel and cabinet then laying the machine on its back just as seen on the video, I had access to the water pump, motor, transmission and related clutch/brake parts. As it turned out I did not need the clutch/brake assembly but as a precaution and because the parts were cheap, I replaced the motor coupling, water pump and tub wear pads. I decided to replace the agitator assembly because of several worn parts associated with the dog ears/drive shaft ETC. I put the machine back upright and took off the top cap on the agitator, then there is an inner cap with seal that gives access to the 7/16" bolt you must remove to remove the agitator. However once the agitator was removed I noticed metal shavings and play in the shaft. I used a spanner wrench to remove the spanner nut. I removed the Plastic Tub Ring (has several clips around the outer tub), then removed the inner washer tub to replace the Drive Block. Replacing the Drive Block stopped the loud noise at the end of the spin cycle. Now just reverse the order to put the machine back together and your done. For my situation it was best to take the machine apart and decide which parts I needed before ordering to minimize errors. These machines are made very cheaply and are designed to brake at some point in time and it is very easy to determine which parts are worn because most are made of plastic. In this process I also noticed where my leaks (did I say Leaks) were coming from. There were two hose clamps installed improperly from the factory, so check all clamps, hoses ETC. and you should be good to go.
    473 of 554 people found this instruction helpful.
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    Loud Banging Sound At The End Of Spin Cycle
    First I removed the two screws on the back of the control console( at the bottom, phillips head). Flip that up and out of the way. Then you could remove the 2 big clips that hold the back of the washer to the cabinet. Disconnect the lid switch and flip the cabinet forward and out of the way. Remember when putting the cabinet back on, line up the slots on the bottom of the cabinet with the toungues on the base. Next pull off the fabric softner dispenser, then reach down in there and pull out the bottom seal of that to expose the bolt that hold the agitator on. Remove that bolt and pull off the agitator. Remove that little clip and the plastic piece above the spanner nut. I didn't have a spanner wrench so I hade to use a small extension from my socket set and a hammer to loosen it. Once that is removed then you could remove the ring around the top of the tub, and pull the tub off. Now you could see the block and probably all the metal shavings it's been creating. If the two ears that stick up and fit in to the block are worn, you should replace that too. I think you hve to replace that from the bottom. Now just put it all back together. Print out the exploded diagram from the web sit so you have it right there. Good luck!
    • John from Hawley, PA
    • Difficulty Level:
      Easy
    • Total Repair Time:
      30 - 60 mins
    • Tools:
      Pliers, Screw drivers, Socket set
    • Parts Used:
      WP389140
    130 of 538 people found this instruction helpful.
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    Washer was leaking.. determined it was center gasket
    Completely dismantled washer per video , replaced gasket and spanner nut, then re-assembled washer. I’m a 58 year old female. It was tough. Main issue was that video was for dif. Model washer. Had to figure out some things myself.
    • Diane from BALTIMORE, MD
    • Difficulty Level:
      Very Difficult
    • Total Repair Time:
      More than 2 hours
    • Tools:
      Nutdriver, Pliers, Screw drivers, Socket set, Wrench (Adjustable), Wrench set
    • Parts Used:
      WP389140, WP21366, W10814296
    1 person found this instruction helpful.
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          Model Cross Reference
          This part works with the following models:
          PartSelect Number: PS11741977
          Manufacturer Part Number: WP389140
          Brand
          Model Number
          Description
          Kenmore
          10682872600
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          Washer

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