Will Not Start | Locking Issues | Lid or door won’t close
This part works with the following products:
Washer, Washer Dryer Combo.
This part works with the following products:
Whirlpool, Maytag, Kenmore, Amana.
Part# W10837741 replaces these:
AP5988753, W10714899, W10837741VP
Customer Reviews
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★★★★★
2 Reviews
3.0
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★★★★★
★★★★★
Horst K - September 23, 2021
Verified Purchase
Correct Part
The part, even though no image was available in the parts catalogue, was the correct part as I selected it from the blue prints. Ordering was easy and it arrived within a reasonable amount of time. No problems at all, maybe a little pricey, and I'm a happy parts customer - Thanks.
★★★★★
★★★★★
Ryan S - April 23, 2019
Verified Purchase
Unable to return part due to it being open?
I ordered the correct part for my washer, however the part I received was thicker than the original broken part and wouldn't fit.The return policy states that in order to get a refund, the part must be unopened and in the original plastic, and that the part should be inspected before being opened. There is no possible way to tell a small plastic strike was molded a few millimeters too thick while it's still in a plastic bag. So I'm out 30 dollars , but learned not to order from here anymore. I'm a first time customer and a last time customer.
April 23, 2019
Hello,
Thank you for leaving a review on the part ordered. I have sent you an email in regards to the order. Hope to hear from you!
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Customer Repair Stories
Average Repair Rating: 4.6 / 5.0, 3 reviews.
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wanting to see this new energy efficient washer work, with the lid open
There are a lot of complaints, with these new energy efficient washers, no matter the brand, on the amount of water that is being used, and not properly washing your cloths, while in the wash cycle. I got this new MayTag washer, and wanted to see it work, for myself, so I can try to correct the problem. But in order to see it work, and fill, the lid has to be open, to observe it working. To do so, there is a part connected to the lid, called a "STRIKE", that when the lid is down, it activates the electronics, making the washer run. So, I purchased this strike, to insert it in the washer, so I can observe the washer running, while the lid is open. Very easy, no tools required, just stick it in the slot, where the strike, on the lid goes, when the lid is closed.
Other Parts Used:
Terry from KEYSTONE, IN
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
3 of 3 peoplefound this instruction helpful.
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The Washer acted like the lid would not latch and stopped it from cycling.
My fault completely! I shut a valve off to a spicket that I have in my garage due to a Nebraska winter. The problem turned out to be that my washer was receiving its cold water from the line that I shut off. So it was an expensive lesson to learn after replacing the switch harness and the latch. Water was turned off Ding Dong!
Other Parts Used:
Mark from BELLEVUE, NE
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
3 of 3 peoplefound this instruction helpful.
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Lid strike broke
Removed old one (2 screws) slid in place and screwed in.
Other Parts Used:
Anna from TAWAS CITY, MI
Difficulty Level:
Very Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
3 of 3 peoplefound this instruction helpful.
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Questions and Answers
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11 questions answered by our experts.
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Micah
January 16, 2018
My washer won’t lock or go past wash cycle? Do you think it is this part?
Hi Micah,
Thank you for your question. If your strike is broken then it may be that this is the part that is causing your issue. However if your strike is fine, it is likely your door lock that is the issue. I hope that helps. Good luck with your repair.
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David
March 22, 2022
My door was locked and forced open breaking the plastic lock switch, do you have any in stock? It just keep clicking and and briefly letting water into the tub only nothing else that and clicking.
For model number MVWC555DW1
Hello David, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS12704713. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
Same issue that has been asked but it is only intermittent: Wash cycle starts and then stops. The light is still on "wash" but the door is unlocked and can be opened. The water then slowly drains out. It did it once a couple of weeks ago and then today. Does that narrow down what it could be? Thanks for your help!
For model number wtw5000dw1
Hello Matt, thank you for reaching out. The reason why your washer is not operating properly could be a faulty door lock assembly, part number PS12704713, or a damaged door strike, part number PS11726338. We recommend checking these and replacing the damaged part to resolve your problem. If you need help placing an order, customer service is open 7 days a week. Thanks again for your great question!
I am looking for door strike for my Kenmore top loading washer.What would you recommend?Is the part you have fit to my washer?
For model number 110.20222510
Hello Larissa, thank you for your question. Yes, PartSelect number PS11726338 is showing as the compatible door strike for your model. We hope this helps.
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Jeremy
May 25, 2023
If the washer is missing the lid switch striker will this cause the washer not to work?
For model number Wtw5000dw1
Hi Jeremy, thank you for reaching out. Based on our research, the lid strike attaches to the washer lid and activates the lid switch when the lid closes. If the washer is missing the lid switch striker, the lid switch will not be activated, and the washer will not work. We hope this helps!
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Ernie
July 5, 2023
Will not start when I turn on but flashes at the dial and unable to self diagnose
For model number WFW9200SQ02
Hi Ernie, thank you for contacting us. We would suggest making sure the door is closing properly and the water is draining after the completion of cycle. Try resetting the unit by pressing the Pause/Cancel button for 3 seconds or by unplugging and re-plugging after a minute. If the issue remains, we would recommend checking the door latch, part number PS11745083. We hope this information helps!
my washer wont wash it starts to fill up with water and when the lid is going to lock it starts clicking like its locking and unlocking and it never starts washing what can it be
For model number MVWC565FW2
Hello Bobby, thank you for your inquiry. Based on the description that you have provided, it seems like the door lock of your model is malfunctioning. We would recommend checking the door lock, part number PS12704713, to solve the problem. Glad to be of assistance!
My washing machine is not completing the wash cycle. It fills does the first wash but does not rinse. It throws out the water but does not refill for a rinse. Does it need a lid switch.
For model number RTW4516FW1
Hi Stacy, thank you for your question. It could be a number of parts. You should take a look at your physical parts just to make sure they are all in working order. Those parts would be your belt, drive pulley, and your drive block. If those parts are fine then I would suggest looking at your lick lock. I hope that helps. Good luck with your repair.
My lid was forced open and the lid latch broke and just keeps clicking. What part do I order
For model number MVWC565FW2
Hello Pat, thank you for contacting us. We would recommend the lid lock assembly, part number PS12704713, as it prevents the washer lid from opening during the wash cycle and spin cycle. Also, the issue can be related to a faulty lid strike, part number PS11726338. Customer service is available 7 days a week if you need help placing an order. Glad to be of assistance!
My washer will not start all of a sudden. What can I do?
For model number WTW50000W1
Hi Denise, thank you for contacting us. We have researched the model and would recommend checking the door lock assembly, part number PS12704713, and the door strike, part number PS11726338. Both these parts help keep the door closed and do not allow the washer to operate when the door is not properly engaged. If these parts are functioning fine, the issue might be with the main control board. part number PS12114296. We hope this helps!
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS11726338
Manufacturer Part Number: W10837741
