Research & Analytics Lead | Job Opening at PartSelect

Research & Analytics Lead - Internet Customer Experience Analyst

Posted Mar 12, 2015

This posting is closed, but if you have qualifications suitable to a position like this please email humanresources@partselect.ca and we will keep your resume on file for future openings.

PartSelect is growing and is currently looking for a Customer Experience Lead. This position is located in our office in the Dartmouth Crossing area (sorry no telecommuting).

Eldis Group is the market leader for replacement parts ecommerce in the USA and Canada.

Reporting to senior management this role will be responsible for customer retention, growth and user experience improvement projects.

Specific experience in ecommerce user experience not essential. Training provided. A strong candidate will have a strong analytical mind, good business sense, strong research ability, be a great problem solver and have a passion for tech. If you fit this description, tell us why and apply now!

Duties:

  • With a suite of user testing tools the successful candidate will research and learn customer behavior on our properties and make recommendations for site improvements.
  • Follow a project from strategy through design, to ensure that the user is first and foremost in the final product.
  • Work with project teams from brainstorm to execution. Define high-level interaction experience, site architecture and navigation, as well as design user flow and experience.
  • Analyze user research data and collaborate with project teams to design a user-centered site blueprint.
  • Create amazing user interfaces and functional specification documents, user guides, strategy, and analysis documents.
  • Advocate for user/consumer through the development process.
  • Define metrics and parameters for success, as well as conduct usability testing and assessment.
  • Conduct research through stakeholder interviews, market research, web analytics, observation, surveys, etc.

Skills:

  • Strong analytical and research skills and an aptitude for learning
  • Demonstrate an understanding and interest in emerging technologies, trends, and channels related to customer experience and how they influence customer satisfaction.
  • Demonstrable passion for technology.
  • Self starter/highly motivated.

Qualifications:

  • University degree.

PartSelect will be administering standardized tests as part of the selection process. This position is available immediately. Visit https://www.partselect.ca/Careers/Benefits.aspx for details about our benefits and work environment.

To apply send your resume and cover letter, referencing the job title, to humanresources@partselect.ca.