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Investigate this area if your agitator top isn't working as it should:
Given their shape, directional cogs are commonly referred to as dog ears. They are made of a hard plastic and are used with Whirlpool-made (or Kenmore brand) direct drive washing machines. If the agitator top does not spin around when you turn it by hand, but only wobbles, then the directional cogs are likely worn and in need of replacing. Below are detailed step-by-step instructions to help you locate and replace your worn agitator cogs:
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